Hybrid Screening Coordinator: Client Services
Gainwell Technologies
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Benefits offered by this job
Job summary
Gainwell Technologies in Roseville, CA, seeks a Screening Coordinator to support the business process services team, delivering outsourced processes with focus on quality and efficiency. Hybrid work arrangement with on-site days.
The role requires a high school diploma and 2+ years in customer service, preferably in outsourcing, plus experience with business solutions software. You will develop client knowledge, produce standard reports, and ensure adherence to SLAs.
Qualifications
- Two or more years of experience with customer service, preferably in an outsourcing environment.
- Experience working with client company product and/or services.
- Experience working with client company industry and/or functional area.
- Experience working with business solutions software.
Responsibilities
- Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area.
- Demonstrates knowledge and skill in assigned work processes.
- Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements.
- Contributes to problem identification and resolution. Audits and reconciles reports for accuracy or completeness.
- Prepares and maintains standard reports for management and clients; handles confidential data per policy.
Skills
Education
Tools
Job description
Gainwell Technologies in Roseville, CA, seeks a Screening Coordinator to support the business process services team, delivering outsourced processes with focus on quality and efficiency. Hybrid work arrangement with on-site days.
The role requires a high school diploma and 2+ years in customer service, preferably in outsourcing, plus experience with business solutions software. You will develop client knowledge, produce standard reports, and ensure adherence to SLAs.
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