Hybrid SBA Loan Portfolio Manager & Construction Admin

Windsor Advantage; Chicago (IL); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k match

Paid parental leave

Tuition reimbursement

Employee checking account benefits

Job summary

Windsor Advantage in Chicago, IL seeks a Portfolio Management & Construction Loan Administrator Associate to provide quality customer service while servicing loans and working with clients, government entities, and third parties. You will exercise discretion according to SBA SOPs and company policies, supporting departmental efficiency and risk management.

The role requires a Bachelor’s degree or equivalent, 1+ year of related experience, and strong communication and organizational skills.

Qualifications

• Bachelor’s degree or equivalent related experience.
• 1+ years of related experience in administration, finance, or similar industry.
• Experience managing multiple tasks while delivering highest levels of customer service with minimal supervision.

Responsibilities

• Perform portfolio management activities and complete government correspondence.
• Facilitate loan disbursement communications and next steps with lender clients and borrowers and complete government correspondence.
• Review draw requests and pay applications across the Multi-Draw portfolio for SBA and project compliance.
• Exhibit a detailed understanding, application and adherence to portfolio management policies and procedures.
• Keep complete, accurate and auditable electronic supporting documentation packages for all functions that performed.
• Effectively manage portfolio relationships primarily with banks and associated parties.
• Properly track all loan disbursements and balances across the Multi-Draw portfolio, reconciling and correcting any discrepancies weekly.
• Maintain bi-weekly correspondence on every loan.
• Diligently monitor each loan’s budget vs. actual expenses to ensure correct SBA Authorized Use of Proceeds
• Work effectively to manage timelines for timely completion of tasks.
• Understanding of all SBA SOP and associated forms/packages.
• Draft and Issue Demand Letters on delinquent loans.
• Prepare timely and compliant disbursement packages to lenders.
• Submission of Secondary Market Repurchase for loans entering liquidation
• Guide discussions with Lenders regarding options such as Workout Agreements, Forbearance Agreements, Deed-in-Lieu Agreements.
• Order any necessary third-party reports and effectively manage third party vendors
• Work with lender to interface directly with SBA Servicing Center staff
• Special projects as assigned by a supervisor or any member of senior management.
• Adhere specifically to all Company policies and procedures, Federal and State regulations, and laws.
• Complete online and other regulatory compliance training by the specified due dates.
• Open cases/tickets with vendors and suppliers as needed.
• Perform other duties as required.

Skills

MS Office Suite

Advanced Excel

Customer service

Multitasking

Detail oriented

Education

Bachelor's degree or equivalent

Job description

Windsor Advantage in Chicago, IL seeks a Portfolio Management & Construction Loan Administrator Associate to provide quality customer service while servicing loans and working with clients, government entities, and third parties. You will exercise discretion according to SBA SOPs and company policies, supporting departmental efficiency and risk management.

The role requires a Bachelor’s degree or equivalent, 1+ year of related experience, and strong communication and organizational skills.