Hybrid Salesforce Service Cloud Engineer — Integration & Agentforce

Jobtome; Washington (District of Columbia); Híbrido; USD 150.000 - 210.000; Jornada completa

Descripción de la vacante

Jobtome is seeking a Salesforce Service Cloud Engineer (integration focused) for a hybrid role in Seattle. You will lead Agentforce implementations, architect complex service cloud solutions, and mentor developers across multiple teams.

You will collaborate with customers, product teams, and data stakeholders to design scalable, secure integrations using Flow, Apex, APIs, and data platforms. Travel to client locations monthly is expected in a hybrid model.

Formación

• Eight or more years delivering Salesforce solutions in enterprise environments.
• Deep Expertise in Salesforce Service Cloud, including omnichannel routing and case management.
• Hands-on Agentforce implementation: discovery, design, config, custom dev, integration, testing.
• Proficient with Flow, Apex and APIs; strong data grounding using Knowledge and Data Cloud.
• Ability to mentor Agentforce developers and lead workshops with customers.

Responsabilidades

• Lead discovery and architecture workshops with customers.
• Architect and implement Agentforce within Salesforce for enterprise use cases.
• Guide teams, review designs and code, troubleshoot complex issues.
• Advise on standard vs. custom solutions and phased implementation.
• Collaborate with product, data, and cross-system teams; ensure data quality and security.

Conocimientos

Salesforce Service Cloud

Agentforce implementation

Solution architecture

Mentoring developers

Stakeholder management

Discovery workshops

Data quality governance

Security & access

Platform tradeoffs

Herramientas

Apex

Lightning Web Components

Salesforce Flow

APIs

Kafka

Snowflake

Data Cloud

Java

Spring Boot

Descripción del empleo

Jobtome is seeking a Salesforce Service Cloud Engineer (integration focused) for a hybrid role in Seattle. You will lead Agentforce implementations, architect complex service cloud solutions, and mentor developers across multiple teams.

You will collaborate with customers, product teams, and data stakeholders to design scalable, secure integrations using Flow, Apex, APIs, and data platforms. Travel to client locations monthly is expected in a hybrid model.