Hybrid Sales Operations Leader: Drive Revenue & Efficiency

RevOps Report; Youngstown (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Trivium Packaging in Youngstown, OH is seeking a Sales Operations Manager to lead the customer service team and accelerate inside sales initiatives. The role reports to the Director, Commercial NA and focuses on improving sales processes, metrics, and revenue impact.

Responsibilities include defining the future roadmap for the group, coordinating with production, IT, and commercial teams, and driving operational excellence across the sales organization while ensuring exceptional customer

Qualifications

• Bachelor’s degree plus 5+ years of successful sales management and leadership experience.
• Strong communication skills and team management abilities.
• Experience in Sales, Commercial, or Brand Marketing in leading CP G companies is preferred.
• Experience in customer collaboration and joint business planning to drive growth.
• History of delivering customer value and acting as a trusted advisor.

Responsibilities

• Leads the daily operations of our customer service team.
• Provides ongoing coaching, training and development opportunities to the team.
• Evaluate, identify and implement opportunities to define processes and metrics to guide daily sales administration.
• Create the future vision and roadmap for the group, ensuring efficient sales operations and a growing impact on revenue.
• Serve as the lead for sales administration, working cross functionally across Trivium internal teams, to support efficiency in our production operations, including production scheduling and inventory management.
• Partner with internal stakeholders to deliver best in class service and champion unmatched industry customer experience
• Enhance sales productivity through identifying opportunities for process improvement.
• Partner with and support the commercial team as required on key accounts.
• Partner with Commercial leadership and Beverage sales managers to develop opportunities for beverage strategy improvements, including streamlining the planning process to enhance the customer experience.
• Manage customer engagement of accounts assigned to the team.
• Collaborate with IT on any system changes and act as commercial lead, communicating any commercial needs for smooth implementation.
• Support customer journey optimization strategy.
• As assigned, manage day-to-day relationships with existing customers.
• Participate in weekly commercial team and other internal team calls.
• Lead cross functional Operations Calls, providing relevant updates to commercial team and internal stakeholders to ensure timely communication and streamlined workflow.
• Ensures assignments meet established standards and deadlines.
• Authority to stop and/or modify work processes due to non-conformance and/or unsafe working conditions.
• Report all potential food safety concerns to the quality assurance manager.
• Perform all other job duties as assigned.

Skills

Sales leadership

Communication skills

Relationship building

Cross-functional collaboration

Data analysis tools

Salesforce experience

Education

Bachelor’s degree

Tools

Salesforce

Excel

PowerPoint

Job description

Trivium Packaging in Youngstown, OH is seeking a Sales Operations Manager to lead the customer service team and accelerate inside sales initiatives. The role reports to the Director, Commercial NA and focuses on improving sales processes, metrics, and revenue impact.

Responsibilities include defining the future roadmap for the group, coordinating with production, IT, and commercial teams, and driving operational excellence across the sales organization while ensuring exceptional customer