SaaS Technical Client Specialist

Altvia Solutions, LLC; Denver, Northern (CO, KY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical coverage

Flexible time off

401(k) match

Job summary

Altvia Solutions, LLC is seeking a Technical Client Associate to deliver exceptional service to clients in the private capital markets. This hybrid role requires strong analytical and communication skills to support clients effectively while building long-term relationships.

In this role, you will provide multi-channel customer support, conduct training sessions, and collaborate with internal teams to ensure client satisfaction.

Qualifications

• Minimum 6 months of customer service experience or equivalent education.
• Excellent written and verbal communication skills.
• Strong analytical and troubleshooting abilities.

Responsibilities

• Provide excellent multi-channel customer support.
• Troubleshoot and resolve customer issues efficiently.
• Lead customer training sessions on product features.

Skills

Customer service

Analytical skills

Technical skills

Communication skills

Time management

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Altvia Solutions, LLC is seeking a Technical Client Associate to deliver exceptional service to clients in the private capital markets. This hybrid role requires strong analytical and communication skills to support clients effectively while building long-term relationships.

In this role, you will provide multi-channel customer support, conduct training sessions, and collaborate with internal teams to ensure client satisfaction.