Hybrid Cloud SaaS Support Associate

Autodesk

Atlanta (GA)

Hybrid

USD 41,000 - 69,000

Full time

5 days ago

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Job summary

Autodesk in Atlanta, GA is seeking a Customer Support Associate to help customers with daily questions across products and ensure a great experience. This hybrid role supports both in-office and work-from-home options.

You will handle live chat, email, and phone interactions, troubleshoot our cloud software, and document cases with clear ownership and timely follow-up. Collaborate with Tier 2, Product, Customer Success, Sales, and Finance teams, advocate for customers, and contribute to

Qualifications

Experience in customer service or SaaS support.
Strong written and verbal communication.
Logical, structured troubleshooting ability.
Ability to explain technical concepts to non-experts.
Familiarity with web browsers, mobile apps, iOS, Android, Windows, and cloud software.
Ability to manage multiple interactions with accurate documentation.

Responsibilities

Assist customers via live chat, email, and phone with troubleshooting and onboarding.
Document cases accurately and follow up promptly.
Troubleshoot cloud-based software across browsers and devices.
Explain technical steps clearly to customers.
Collaborate with Tier 2, Product, Success, Sales, Finance and other teams.
Escalate blockers and communicate customer sentiment to leadership.
Participate in documentation, training, and quality initiatives.
Uphold Autodesk culture and CSAT goals.