Client Services Associate

Caldwell Advisors, LLC; Brentwood (TN); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) plan

Profit sharing

Paid holidays

Hybrid work environment

Job summary

A customer-focused financial advisory firm in Brentwood seeks a Client Services Associate. This role involves building client relationships, assisting financial advisors with account management, and maintaining compliance in a supportive environment. The candidate should possess a Bachelor's Degree and 2-4 years of relevant administrative experience, with advanced skills in Microsoft Office and familiarity with Salesforce CRM. The position offers growth potential into roles such as Client Services Manager or Financial Planner. Benefits include a hybrid work environment and a 401(k) plan.

Qualifications

• 2-4 years of proven success in an administrative support function in a financial services setting.
• Advanced Microsoft Office skills required.
• Ability to handle sensitive information with integrity.

Responsibilities

• Establish relationships with clients as the first line of contact.
• Assist financial advisors with client account management.
• Open and service new accounts.
• Schedule client-advisor meetings.

Skills

Client relationship management

Communication skills

Detail orientation

Team collaboration

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Salesforce CRM

Job description

Base pay range

$50,000.00/yr - $55,000.00/yr

Who we are

We are a customer-focused financial advisory firm that provides a range of services to our clients, from investment management, risk mitigation, financial planning, and family office. Our office, located in Brentwood, offers a friendly, professional atmosphere where teamwork, resourcefulness, and humor meet to provide a memorable client experience. We value independence and attention to detail and are passionate about bettering the lives of our clients.

Who we are looking for

We are looking for someone who is as passionate about client success as we are, who enjoys building relationships, and is proactive in their work. A strong candidate would be someone who is curious, self-motivated, collaborative, and detail-oriented.

Responsibilities

• Establishing and fostering relationships with the firm’s clients as the first line of contact and working with advisors and helping clients in person, on the phone, over email, and in video conferences.
• Assisting the financial advisors with all aspects of managing client accounts, including investments and financial plans.
• Opening new accounts and servicing new and existing accounts.
• Scheduling client-advisor meetings and aiding the advisor in preparation for those meetings.
• Maintaining a detail-oriented and compliant data filing system.
• Providing the first line of client contact through phone calls, email responses, and in-person interactions.

Qualifications

• A Bachelor’s Degree.
• A minimum of 2‑4 years of proven success in an administrative support function in a financial services setting.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook) in addition to familiarity with Salesforce CRM.
• Ability to work independently, including the ability to establish and communicate priorities and progress when handling multiple requests concurrently.
• Excellent written and oral communication skills.
• Ability to handle sensitive information with a high degree of integrity, confidentiality, and accountability.
• Ability and willingness to learn new tools and technologies.

Opportunities for Growth

With this role comes the opportunity to grow inside and with Caldwell Advisors. Depending on interests, skillsets, and alignment, this role has the option to follow the promotion track into a Client Services Manager, who would oversee and help train other Client Service Associates, or to follow the track into becoming a Paraplanner and eventually Financial Planner/Advisor.

Benefits

• 401(k) plan
• Profit sharing
• Paid holidays
• Hybrid work environment

Salary Range: $50,000 - $55,000 per year (not including potential for bonuses)