Hybrid Revenue Ops Lead: Enablement & CRM Mastery

NATIONAL ARBITRATION & MEDIATION, LLC; New York (NY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan with company match

Paid time off

Job summary

National Arbitration & Mediation (NAM) is seeking a hands-on Sales Operations & Enablement Manager to join our Revenue team. You will empower the business development directors and case managers with targeting, tools, and routines to win more business, and you will own the sales CRM (HubSpot) and pipeline reporting from imperfect data to clean insights.

You will build segmentation, enablement materials, and dashboards, working from Excel to HubSpot and beyond, shaping processes and data quality

Qualifications

• Bachelor’s degree required.
• 4–6 years in sales or revenue operations.
• Strong Excel and data analysis skills, even with incomplete data.
• Hands-on HubSpot CRM administration (pipelines, records, workflows, reporting).
• Clear communicator who can turn data into practical guidance for sales teams and senior leaders.
• Self-starter who is comfortable building from scratch in a fast-moving business.

Responsibilities

• Develop account segmentation, prioritization, and territory views to guide focus for business development directors and case managers.
• Create enablement materials, playbooks, and routines to make outreach consistent and effective.
• Support adoption of new ways of working, including training on tools and processes.
• Produce weekly reporting on outreach activity, pipeline progression, and conversion for the CRO and leadership team.
• Build reporting incrementally, starting in Excel and HubSpot and moving to automated dashboards over time.
• Own the sales instance of HubSpot: pipeline stages, records, workflows, data quality, and user adoption.
• Build and maintain a clear sales process that connects outreach activity to new matters filed with NAM.
• Support the GTM strategy lead with pricing realization tracking, attribution analysis, and ad hoc analysis for Revenue.
• Use AI tools to accelerate analysis, prototyping, and reporting.

Skills

4–6 years experience in sales or rev.

Advanced Excel

HubSpot CRM administration

Data to guidance communication

Self-starter

Education

Bachelor’s degree

Job description

National Arbitration & Mediation (NAM) is seeking a hands-on Sales Operations & Enablement Manager to join our Revenue team. You will empower the business development directors and case managers with targeting, tools, and routines to win more business, and you will own the sales CRM (HubSpot) and pipeline reporting from imperfect data to clean insights.

You will build segmentation, enablement materials, and dashboards, working from Excel to HubSpot and beyond, shaping processes and data quality