Sales Operations & Enablement Manager

NATIONAL ARBITRATION & MEDIATION, LLC; New York (NY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan with company match

Paid time off

Job summary

National Arbitration & Mediation (NAM) is seeking a hands-on Sales Operations & Enablement Manager to join our Revenue team. You will empower the business development directors and case managers with targeting, tools, and routines to win more business, and you will own the sales CRM (HubSpot) and pipeline reporting from imperfect data to clean insights.

You will build segmentation, enablement materials, and dashboards, working from Excel to HubSpot and beyond, shaping processes and data quality

Qualifications

• Bachelor’s degree required.
• 4–6 years in sales or revenue operations.
• Strong Excel and data analysis skills, even with incomplete data.
• Hands-on HubSpot CRM administration (pipelines, records, workflows, reporting).
• Clear communicator who can turn data into practical guidance for sales teams and senior leaders.
• Self-starter who is comfortable building from scratch in a fast-moving business.

Responsibilities

• Develop account segmentation, prioritization, and territory views to guide focus for business development directors and case managers.
• Create enablement materials, playbooks, and routines to make outreach consistent and effective.
• Support adoption of new ways of working, including training on tools and processes.
• Produce weekly reporting on outreach activity, pipeline progression, and conversion for the CRO and leadership team.
• Build reporting incrementally, starting in Excel and HubSpot and moving to automated dashboards over time.
• Own the sales instance of HubSpot: pipeline stages, records, workflows, data quality, and user adoption.
• Build and maintain a clear sales process that connects outreach activity to new matters filed with NAM.
• Support the GTM strategy lead with pricing realization tracking, attribution analysis, and ad hoc analysis for Revenue.
• Use AI tools to accelerate analysis, prototyping, and reporting.

Skills

4–6 years experience in sales or rev.

Advanced Excel

HubSpot CRM administration

Data to guidance communication

Self-starter

Education

Bachelor’s degree

Job description

Location:Garden City, NY | Hybrid

About the Role

We are seeking a hands-on, analytical Sales Operations & Enablement Manager to join our Revenue team. Your job is simple to state: help our business development team generate and win more business. You will give our business development directors, and case managers the targeting, tools, and routines they need to focus on the right accounts. You will help build the pipeline reporting that tells leadership where business is coming from and where it is stalling, and you will own the sales instance of our CRM (HubSpot). This is a build role in a growing, private equity backed business, so you will be comfortable starting with imperfect data and improving it as you go.

Key Responsibilities

• Develop account segmentation, prioritization, and territory views that show business development directors, and case managers where to focus.
• Create enablement materials, playbooks, and working routines that make outreach consistent and effective.
• Support adoption of new ways of working, including training and coaching on tools and process.
• Produce weekly reporting on outreach activity, pipeline progression, and conversion for the CRO and the leadership team
• Build reporting incrementally, starting in Excel and HubSpot and moving to automated dashboards over time
• Answer the questions that matter: who should we target, where are opportunities stalling, and what is helping us win
• Own the sales instance of our CRM HubSpot: pipeline stages, records, workflows, data quality, and user adoption
• Build and maintain a clear sales process that connects outreach activity to new matters filed with NAM
• Support the GTM strategy lead with pricing realization tracking, attribution analysis, and ad hoc analysis for the Revenue organization
• Use AI tools to accelerate analysis, prototyping, and reporting

Qualifications

Required

• Bachelor’s degree
• 4 to 6 years of experience in sales or revenue operations
• Strong analytical skills using advanced Excel capabilities; comfortable working with incomplete or loosely structured data
• Hands-on CRM administration (HubSpot preferred) including objects, pipelines, workflows, and reporting
• Clear communicator who can turn data into practical guidance for sales teams and senior leaders
• Self-starter who is comfortable building from scratch in a fast-moving business

Preferred

• Working SQL knowledge and experience connecting data across systems
• Experience in professional services, legal, insurance, or other relationship-driven B2B sector
• Experience using AI tools for analysis, scripting, or process automation

What We Offer

Salary: $85,000 to $95,000 per year, plus an annual bonus good faith estimate

Benefits & Other Eligible Compensation:Includes health, dental, vision, disability and life insurance, 401(k) plan with company match, paid time off, and additional voluntary benefits.

About Us

National Arbitration & Mediation (NAM) is a premier provider of Alternative Dispute Resolution (ADR) services, delivering efficiency and results to clients throughout the U.S. and globally. Through its market-leading technology and secure virtual and hybrid forums, NAM offers a streamlined alternative to traditional litigation. With an exceptional roster of neutrals and concierge-level case administration, NAM is the ADR partner of choice for over 10,000 commercial entities and half the Fortune 100.

NAM is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate.