Hybrid Retail Operations Coordinator - Elevate Store Performance

Stoney-Clover-Lane-; City of Niagara Falls (NY); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Stoney Clover Lane is seeking a Retail Operations Coordinator to support and optimize day-to-day operations across our retail locations, ensuring stores operate efficiently, consistently, and in alignment with company policies and brand standards.

You will partner closely with the Director of Retail, Store Managers, HR, Marketing, and other cross-functional teams to support staffing, inventory, events, forecasting, and ongoing operational needs, while upholding guest experience and store

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 3+ years of relevant retail operations experience.
• Strong organizational and multitasking abilities.
• Familiarity with retail industry regulations and operational guidelines.
• Proficiency in Microsoft Office and retail management systems.
• Strong communication and interpersonal skills.
• Ability to work cross-functionally in a fast-paced retail environment.

Responsibilities

• Support daily store operations and ensure compliance with company policies and procedures.
• Coordinate staff schedules, training, and development to support appropriate store coverage and a strong-performing retail team.
• Monitor inventory levels and supply chain needs to support smooth and cost-effective store operations.
• Review sales performance, assist with forecasting, and support operational budget planning.
• Support initiatives designed to improve productivity and sales across all store locations.
• Partner with Marketing to coordinate and execute retail promotional events and campaigns.
• Assist with customer service escalations to support guest satisfaction and protect the Stoney Clover Lane brand experience.
• Develop, document, and implement operational best practices while identifying opportunities to improve processes.
• Work with Retail Director on store reporting.
• Partner with HR to help ensure appropriate staffing levels are maintained and performance expectations are supported.
• Ensure store teams follow established safety and security protocols.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Cross-functional collaboration

Excel

Microsoft Office

Retail management systems

Education

Bachelor’s degree in Business Administration, Retail Management, or related field

Tools

Retail management systems

Job description

Stoney Clover Lane is seeking a Retail Operations Coordinator to support and optimize day-to-day operations across our retail locations, ensuring stores operate efficiently, consistently, and in alignment with company policies and brand standards.

You will partner closely with the Director of Retail, Store Managers, HR, Marketing, and other cross-functional teams to support staffing, inventory, events, forecasting, and ongoing operational needs, while upholding guest experience and store