Retail Operations Coordinator

Stoney Clover Lane; New York (NY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Hybrid Schedule

Job summary

Stoney Clover Lane in New York, NY, is seeking a Retail Operations Coordinator to support day-to-day operations across our retail locations and ensure stores run efficiently in line with brand standards. You will partner with the Director of Retail, Store Managers, HR, Marketing, and cross-functional teams on staffing, inventory, events, and operational needs.

This role requires a Bachelor’s degree and at least three years in retail operations, strong organizational skills, and the ability to

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or a related field.

Responsibilities

• Support daily store operations and ensure policy compliance.
• Coordinate staff schedules and training for coverage.
• Monitor inventory levels and supply chain needs.
• Review sales performance and assist forecasting and budgeting.
• Support initiatives to improve productivity and sales.
• Partner with Marketing to coordinate retail promotions.
• Assist with customer service escalations to protect brand.
• Develop and implement operational best practices.
• Work with Retail Director on store reporting.
• Collaborate with HR to ensure staffing levels.
• Ensure safety and security protocols are followed.

Skills

Retail operations

Scheduling

Forecasting

Communication

Cross-functional collaboration

Microsoft Office

Excel

Team player

Education

Bachelor’s degree in Business Administration, Retail Management, or related field

Tools

Retail management systems

Microsoft Excel

POS systems

Job description

About Stoney Clover Lane

Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and every day. We make organization interesting. Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift purchase. At Stoney Clover Lane, creating a memorable guest experience is our North Star. No detail and no occasion is too small. You can find Stoney Clover Lane online, at select retailers, and in our seven storefront locations.

About Stoney Clover Lane

Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and every day. We make organization interesting. Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift purchase. At Stoney Clover Lane, creating a memorable guest experience is our North Star. No detail and no occasion is too small. You can find Stoney Clover Lane online, at select retailers, and in our seven storefront locations.

Job Title:

Retail Operations Coordinator

Location:

New York, NY

Department:

Retail

Reports To:

Director of Retail

Role Overview

Stoney Clover Lane is seeking a Retail Operations Coordinator to support and optimize day-to-day operations across our retail locations. This role will help ensure stores operate efficiently, consistently, and in alignment with company policies and brand standards.

The Retail Operations Coordinator will partner closely with the Director of Retail, Store Managers, HR, Marketing, and other cross-functional teams to support store operations, staffing, inventory, events, and ongoing operational needs.

What You Will Do

• Support daily store operations and ensure compliance with company policies and procedures.
• Coordinate staff schedules, training, and development to support appropriate store coverage and a strong-performing retail team.
• Monitor inventory levels and supply chain needs to support smooth and cost-effective store operations.
• Review sales performance, assist with forecasting, and support operational budget planning.
• Support initiatives designed to improve productivity and sales across all store locations.
• Partner with Marketing to coordinate and execute retail promotional events and campaigns.
• Assist with customer service escalations to support guest satisfaction and protect the Stoney Clover Lane brand experience.
• Develop, document, and implement operational best practices while identifying opportunities to improve processes.
• Work with Retail Director on store reporting.
• Partner with HR to help ensure appropriate staffing levels are maintained and performance expectations are supported.
• Ensure store teams follow established safety and security protocols.

What You Bring

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 3+ years of relevant retail operations experience, including experience supporting or managing store operations.
• Strong organizational and multitasking abilities.
• Sound judgment and decision-making skills.
• Familiarity with retail industry regulations and operational guidelines.
• Proficiency in Microsoft Office and retail management systems.
• Strong communication and interpersonal skills.
• Ability to work cross-functionally in a fast-paced retail environment.

Key Attributes

• Highly organized and detail-oriented
• Proactive and solutions-oriented
• Good in Excel
• Strong sense of ownership and accountability
• Able to manage multiple priorities and deadlines
• Collaborative and team-focused
• Strong communicator who can work effectively with Store Managers and cross-functional partners
• Committed to delivering a consistent and elevated guest experience

Compensation & Benefits

• Salary Range: $70,000–$85,000, depending on experience
• Hybrid Schedule: 4 days in office/store and 1 day remote

Why Join Us

At Stoney Clover Lane, you’ll be part of a growing brand where creativity, collaboration, and innovation are at the center of everything we do.