Hybrid Retail Fraud Prevention Specialist I

FIS Management Services; Milwaukee (WI); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Internal career growth opportunities

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Community involvement resources

Job summary

FIS is seeking a Fraud Operations Specialist in Milwaukee for a hybrid role (three days in-office, two days remote). You will monitor fraud activity, review Zelle/Bill Pay related cases, and collaborate with financial institutions to minimize losses. Strong communication and analytical skills are essential.

The position requires initiative, discretion, and the ability to train others as needed. Monday–Friday schedules are typical, with hybrid flexibility and ongoing opportunities within fintech.

Qualifications

• Knowledge of fraud principles and prevention strategies.
• Experience in customer service and fraud detection/support.

Responsibilities

• Participates in department initiatives to improve efficiencies.
• Monitors fraud activity and analyzes alerts.
• Escalates complex issues to appropriate resources.
• Maintains adherence to schedules and quality standards.
• Supports to implement updated processes and procedures.
• Assists with policy reviews to prevent fraud losses.
• Reviews high risk transactions for suspicion vs. legitimacy.

Skills

Fraud prevention knowledge

Customer service excellence

MS Office proficiency

Verbal and written communication

Attention to detail

Independent and team work

Confidentiality

Analytical skills

Problem-solving

Negotiation skills

Education

Associate or Bachelor's Degree preferred

Tools

MS Office Suite (Excel, Word, PowerPoint)

Job description

FIS is seeking a Fraud Operations Specialist in Milwaukee for a hybrid role (three days in-office, two days remote). You will monitor fraud activity, review Zelle/Bill Pay related cases, and collaborate with financial institutions to minimize losses. Strong communication and analytical skills are essential.

The position requires initiative, discretion, and the ability to train others as needed. Monday–Friday schedules are typical, with hybrid flexibility and ongoing opportunities within fintech.