Fraud Prevention Specialist - Retail Payments (Hybrid)

Fidelity Information Services, LLC; Brown Deer (WI); Hybride; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Internal career growth

Innovative fintech environment

Diverse team

Professional development

Community involvement

Résumé du poste

Fidelity Information Services, LLC (FIS) in Milwaukee, WI, is seeking a Fraud Operations specialist to monitor and prevent fraud across Retail Payments products, including Zelle and Bill Pay. The role supports monitoring, investigation, and escalation, with a focus on reducing losses and improving customer experience.

The candidate will work a hybrid schedule (3 days in-office, 2 days remote) with typical 8:00–5:00 or 9:00–6:00 hours, and will engage in ongoing training, process improvement, and

Qualifications

• Knowledge of fraud principles, processes and trends.
• Experience with Zelle or related retail payments fraud is preferred.
• Excellent customer service and communication skills.
• Proficiency in MS Office and data handling.

Responsabilités

• Monitor fraud-related activity and support prevention efforts.
• Analyze fraud alert queues and identify suspicious activity.
• Escalate unresolved issues to appropriate resources.
• Assist in training and process improvements.
• Maintain documentation and comply with schedules.

Connaissances

Fraud prevention

Customer service

MS Office

Communication

Confidentiality

Analytical skills

Teamwork

Formation

General Equivalency Diploma

Description du poste

Fidelity Information Services, LLC (FIS) in Milwaukee, WI, is seeking a Fraud Operations specialist to monitor and prevent fraud across Retail Payments products, including Zelle and Bill Pay. The role supports monitoring, investigation, and escalation, with a focus on reducing losses and improving customer experience.

The candidate will work a hybrid schedule (3 days in-office, 2 days remote) with typical 8:00–5:00 or 9:00–6:00 hours, and will engage in ongoing training, process improvement, and