Fraud Prevention Associate - Payments (Hybrid Milwaukee)

FIS Management Services LLC; Milwaukee (WI); Hybride; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Internal career growth opportunities

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Community contribution resources

Résumé du poste

FIS is seeking a Retail Payments Fraud Operations analyst in Milwaukee to monitor fraud activity, respond to alerts, and collaborate with financial institutions to reduce losses. The role requires a detail-oriented approach, strong communication, and the ability to work in a hybrid in-office and remote setting.

The position supports Bill Pay, Zelle, and other digital payments, with a schedule of 8:00 am–5:00 pm or 9:00 am–6:00 pm, Monday to Friday. Prior fraud detection experience is preferred.

Qualifications

• Knowledge of fraud prevention principles and trends.
• Experience with fraud detection and monitoring processes.
• Excellent customer service skills that build satisfaction.
• Strong MS Office and computer navigation skills.

Responsabilités

• Participates in department initiatives to improve efficiencies.
• Remains up-to-date on changing fraud trends.
• Escalates unresolved issues to appropriate resources.
• Analyzes fraud alert queues for suspicious activity.
• Contacts financial institutions regarding suspicious activity.

Connaissances

Customer service

Attention to detail

Independent judgement

Analytical skills

Communication skills

Teamwork

Conflict resolution

Formation

Associate or Bachelor’s Degree

Outils

MS Office

Fraud detection systems

Description du poste

FIS is seeking a Retail Payments Fraud Operations analyst in Milwaukee to monitor fraud activity, respond to alerts, and collaborate with financial institutions to reduce losses. The role requires a detail-oriented approach, strong communication, and the ability to work in a hybrid in-office and remote setting.

The position supports Bill Pay, Zelle, and other digital payments, with a schedule of 8:00 am–5:00 pm or 9:00 am–6:00 pm, Monday to Friday. Prior fraud detection experience is preferred.