Fraud Prevention Analyst I — Hybrid Role

Fidelity Information Services, LLC; Milwaukee (WI); Ibrido; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Internal career growth

Innovative fintech environment

Diverse team atmosphere

Professional development

Community contribution opportunities

Descrizione del lavoro

Fidelity Information Services, LLC in Milwaukee seeks a seasoned Fraud Operations professional to monitor and resolve retail payment fraud for Bill Pay, Zelle, and related channels. The role emphasizes reducing fraud exposure while maintaining customer experience across multiple financial institutions.

The position requires 3+ years in fraud detection/support, strong MS Office skills, and the ability to work in a hybrid schedule (in-office three days, two days remote).

Competenze

• Knowledge of fraud and fraud prevention trends.
• Knowledge of Zelle; prior Zelle experience preferred.
• Excellent customer service skills that build satisfaction.
• Working knowledge of MS Office: Excel, Word, PowerPoint.
• Strong verbal and written communication abilities.
• Detail-oriented with strong organizational skills.
• Ability to work independently and in a team.
• Ability to maintain confidentiality; sound independent judgment.
• Analytical, problem-solving, and negotiation abilities.

Mansioni

• Participates in department initiatives to improve efficiencies.
• Remains up-to-date on changing fraud trends.
• May train new employees on procedures and processes.
• Escalates unresolved issues to the appropriate resource.
• Meets quality and productivity standards and schedules.
• Analyzes fraud alert queues for suspicious activity.
• Contacts financial institutions regarding suspicious activity.
• Updates investigation database with responses.
• Researches threats to minimize financial loss.
• Implements new and optimized processes and procedures.
• Oversees policies and programs to prevent fraudulent activity.
• Reviews high risk transactions and researches legitimacy.
• Identifies trends and suggests policy changes.
• Consults with clients on prevention best practices.
• Gathers fact information across FIS functions and clients.
• Supports Retail Payments focus areas: Bill Pay, Zelle, People Pay, External Transfers.
• Supports recovery efforts on Zelle and Bill Pay fraud.
• Manages Zelle dispute process and scheduling flexibility.
• Performs other related duties as needed.

Conoscenze

Fraud prevention knowledge

Zelle experience

Customer service excellence

MS Office suite

Verbal and written communication

Detail-oriented and organized

Independent and team collaboration

Confidentiality and judgment

Analytical and problem-solving skills

Negotiation and conflict resolution

Formazione

Associate or Bachelor's Degree

Strumenti

MS Office Suite

Descrizione del lavoro

Fidelity Information Services, LLC in Milwaukee seeks a seasoned Fraud Operations professional to monitor and resolve retail payment fraud for Bill Pay, Zelle, and related channels. The role emphasizes reducing fraud exposure while maintaining customer experience across multiple financial institutions.

The position requires 3+ years in fraud detection/support, strong MS Office skills, and the ability to work in a hybrid schedule (in-office three days, two days remote).