Hybrid Reservations & Guest Services Agent

AEG Presents; Hershey (PA); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

Medical benefits

Dental benefits

Vision benefits

401K

Paid time off

Job summary

Hershey Entertainment & Resorts Company is seeking a Full-Time Call Center Team Member to assist guests with making and modifying reservations and providing information about our destination. The role offers a base rate of 14.68/hour plus incentives and a hybrid work arrangement.

Ideal candidates are guest-focused with sales-minded skills and strong written and verbal communication, ready to work in a fast-paced environment and support coaching feedback.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Minimum 1 year of customer service, hospitality, or sales experience preferred.

Responsibilities

• Provide accurate information concerning the Hershey destination including rates, package plans, events, promotions, attractions, and availability.
• Think analytically to seek alternatives and resolve guest opportunities.
• Build rapport with clients and offer recommendations based on the guests’ needs in order to provide excellent guest service and to effectively close the sale for our resorts, spas, and destination activities.
• Accurately detail guest reservations.
• Perform other duties as assigned.

Skills

Customer service

Clear communication

Sales

Typing 32 WPM

Multitasking

Problem solving

Education

High school diploma or equivalent

Job description

Hershey Entertainment & Resorts Company is seeking a Full-Time Call Center Team Member to assist guests with making and modifying reservations and providing information about our destination. The role offers a base rate of 14.68/hour plus incentives and a hybrid work arrangement.

Ideal candidates are guest-focused with sales-minded skills and strong written and verbal communication, ready to work in a fast-paced environment and support coaching feedback.