Hybrid Repair Services Coordinator

Eecoonline; Richmond (VA); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Electrical Equipment Company (EECO) is seeking a Services Coordinator to accurately enter, update, and maintain repair order data across our service platforms. You will be the main contact for repairs and warranty processing, supporting customer service, billing, and inventory teams.

You will verify details, apply correct codes, and track orders from start to finish, coordinating with vendors to resolve discrepancies and ensuring records are complete and compliant with quality standards.

Qualifications

• High school diploma or equivalent required.
• Excellent attention to detail and accuracy under time pressure.
• Proficient with data entry systems or ERP/CRM software.
• Strong written and verbal communication skills.

Responsibilities

• Enter new repair/service requests into the system accurately and promptly upon receipt
• Verify customer, equipment, warranty, and parts information for completeness and accuracy before entry
• Assign appropriate repair codes and priority levels according to company standards
• Track repair order status and update records as work progresses (e.g., New Quote, Open/Working, invoice, completed)
• Coordinate with vendors and customers to resolve discrepancies
• Process repair-related paperwork, including estimates, invoices, and warranty claims
• Maintain organized digital filing of repair documentation
• Identify and flag data entry errors or inconsistencies for correction
• Generate basic reports on repair volume, turnaround time, or backlog as requested
• Support compliance with internal quality standards and, where applicable, manufacturer or regulatory documentation requirements
• Own the repair lifecycle from beginning to end

Skills

Attention to detail

Time management

Communication

Multitasking

Data entry proficiency

Education

High school diploma or equivalent

Tools

CDK

Tekmetric

ServiceTitan

SAP

Excel/Office

Job description

Electrical Equipment Company (EECO) is seeking a Services Coordinator to accurately enter, update, and maintain repair order data across our service platforms. You will be the main contact for repairs and warranty processing, supporting customer service, billing, and inventory teams.

You will verify details, apply correct codes, and track orders from start to finish, coordinating with vendors to resolve discrepancies and ensuring records are complete and compliant with quality standards.