Hybrid-Remote SMB Account Manager | Cybersecurity SaaS

CrowdStrike; Austin (TX); Hybrid; USD 50,000 - 79,000; Full time

Benefits offered by this job

Market leader in compensation and equ​

Comprehensive physical and mental well

Competitive vacation and holidays for 

Paid parental and adoption leaves

Professional development opportunities

Employee Networks, geographic neighbor

Vibrant office culture with world clas

Great Place to Work Certified

Job summary

CrowdStrike is hiring a Corporate Account Manager - SMB in Austin, TX (hybrid). You will own full sales cycles, manage renewals, and drive upsell/cross-sell opportunities while advocating for customers and collaborating with Success and Services teams.

You will identify whitespace, develop value-based presentations, and recommend additional CrowdStrike solutions to increase ingestion. Strong communication and technical aptitude are essential for success in this role.

Qualifications

• 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other SaaS related fields.
• Bachelor's degree is preferred
• Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar
• Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.

Responsibilities

• Serve as the primary point of contact for clients while collaborating with various internal stakeholders to ensure the existing customer base is receiving the value they expect from their previous purchase.
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
• Achieve a quota of new sales growth within customer base.
• Be a customer advocate, driving relationships with key customers and creating new champions.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high touch customer service, including escalation and coordination of support issues as needed.
• Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.

Skills

Sales

Account management

SaaS

Technical aptitude

Communication skills

Education

Bachelor's degree

Job description

CrowdStrike is hiring a Corporate Account Manager - SMB in Austin, TX (hybrid). You will own full sales cycles, manage renewals, and drive upsell/cross-sell opportunities while advocating for customers and collaborating with Success and Services teams.

You will identify whitespace, develop value-based presentations, and recommend additional CrowdStrike solutions to increase ingestion. Strong communication and technical aptitude are essential for success in this role.