Hybrid-Remote Operations & Support Coordinator

University of Denver; United States; Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Tuition benefit

Paid time off

ECO pass

Job summary

University of Denver is seeking an Operations and Support Coordinator to deliver excellent customer service across Travel & Expense, Timekeeping, Accounts Payable, Contracts, Procurement and Payroll. You will research solutions and document interactions to ensure timely, confidential handling of inquiries, while building strong campus relationships across the DU community.

The role emphasizes clear communication, adaptability, and a proactive approach to process improvements, with potential for

Qualifications

• Must have 2–3 years of customer service or phone support experience.
• High school diploma or GED; higher education preferred.
• Ability to professionally communicate with a diverse community.

Responsibilities

• Serve as first point of contact for Travel & Expense, Timekeeping, AP, Contracts, Procurement and Payroll inquiries.
• Research solutions when standard processes do not fit customer needs.
• Document conversations thoroughly and escalate when needed.
• Maintain confidentiality with highly sensitive information.
• Develop and maintain relationships across campus with high-level service.

Skills

Communication

Customer focus

Interpersonal skills

Problem solving

Documentation

Education

High School Diploma or GED

Bachelor’s degree

Tools

Concur

Kronos

Banner

Fresh Desk

Job description

University of Denver is seeking an Operations and Support Coordinator to deliver excellent customer service across Travel & Expense, Timekeeping, Accounts Payable, Contracts, Procurement and Payroll. You will research solutions and document interactions to ensure timely, confidential handling of inquiries, while building strong campus relationships across the DU community.

The role emphasizes clear communication, adaptability, and a proactive approach to process improvements, with potential for