Hybrid/Remote Field-Based Housing Navigator II

Medzed Llc; Stockton (CA); Hybrid; USD 51,000 - 61,000; Full time

Job summary

MedZed seeks a Housing Navigator II to perform in-field housing placement and tenancy support for members with high acuity. You will assess needs, create service plans, connect to resources, and advocate with landlords, including home visits and documentation in our CRM.

This non-clinical field role requires at least 4 days/week in the field, with a hybrid/remote location and travel to meet members at their homes. Strong outreach and organizational skills are essential.

Qualifications

• High School Diploma or equivalent.
• 1+ years' experience in housing services, case management, homelessness services, or social services preferred.
• Knowledge of community resources.
• Ability to work in field-based settings and travel locally.
• Demonstrated excellence in documentation and compliance.
• Ability to manage complex psychosocial and medical needs.
• Curious and relentless nature
• Commitment to do outreach via phone and door knocks to enroll new members.
• Serve as a HN II for a minimum of 12 months.
• Maintain engagement, outreach, panel size, and quality metrics for at least six consecutive months.
• Be in good standing with no active corrective action.

Responsibilities

• Manage a housing caseload up to 55+ members.
• Conduct intake, develop individualized service/housing plans, provide emotional support, and use methods like motivational interviewing.
• Assist with housing searches, advocate with landlords, perform home visits/inspections, and help with move-ins/transitions.
• Accompany members to housing appointments.
• Calls, field visits, and door knock to provide care and enroll new members.
• Build and maintain a member panel through consistent outreach.
• Coordinate referrals to health plans, providers, and community-based resources.
• Staff tables and other community partnership opportunities as requested.
• Document timely, accurate, and compliant case notes in Salesforce Health Cloud and health plan portals, as necessary.
• Participate in interdisciplinary case conferences and team huddles
• Escalate complex or high-risk member needs appropriately.
• Maintain compliance with CalAIM, DHCS, and health plan requirements.
• Meet outreach, engagement, and documentation timeliness standards.
• Attend required training and professional development.
• Support audit readiness and data tracking activities.

Skills

Documentation & compliance

Outreach by phone & door-knocks

Community resources knowledge

Field-based travel

Education

High School Diploma or equivalent

Tools

Salesforce Health Cloud

Job description

MedZed seeks a Housing Navigator II to perform in-field housing placement and tenancy support for members with high acuity. You will assess needs, create service plans, connect to resources, and advocate with landlords, including home visits and documentation in our CRM.

This non-clinical field role requires at least 4 days/week in the field, with a hybrid/remote location and travel to meet members at their homes. Strong outreach and organizational skills are essential.