Field-Based Housing Navigator II — San Diego (Hybrid)

Medzed Llc; San Diego (CA); Hybrid; USD 70,776,000 - 84,530,000; Full time

Job summary

MedZed is a leader in delivering value-based, technology-enabled social support to high-cost Medicaid members, reconnecting them with primary care and addressing Health-Related Social Needs. Housing Navigator II is non-clinical, field-based, and focuses on housing searches, service planning, crisis support, and landlord advocacy with regular travel.

You will document thoroughly in CRM, collaborate with the care team, and help build housing stability for members served by MedZed.

Qualifications

• High School Diploma or equivalent.
• 1+ years' experience in housing services, case management, homelessness services, or social services preferred.
• Knowledge of community resources.
• Ability to work in field-based settings and travel locally.
• Demonstrated excellence in documentation and compliance.
• Ability to manage complex psychosocial and medical needs.
• Curious and relentless nature.
• Commitment to outreach via phone and door knocks to enroll new members.
• Serve as a HN II for a minimum of 12 months.
• Maintain engagement, outreach, panel size, and quality metrics for at least six consecutive months.
• Be in good standing with no active corrective action.

Responsibilities

• Manage housing caseload up to 55+ members.
• Conduct intake, develop individualized service/housing plans, provide emotional support, and use motivational interviewing.
• Assist with housing searches, advocate with landlords, perform home visits/inspections, and help with move-ins/transitions.
• Accompany members to housing appointments.
• Calls, field visits, and door knock to provide care and enroll new members.
• Build and maintain a member panel through consistent outreach.
• Coordinate referrals to health plans, providers, and community-based resources.
• Staff tables and other community partnership opportunities as requested.
• Document timely, accurate, and compliant case notes in Salesforce Health Cloud and health plan portals, as necessary.
• Participate in interdisciplinary case conferences and team huddles.
• Escalate complex or high-risk member needs appropriately.
• Maintain compliance with CalAIM, DHCS, and health plan requirements.
• Meet outreach, engagement, and documentation timeliness standards.
• Attend required training and professional development.
• Support audit readiness and data tracking activities.

Skills

Field-based work

Documentation & compliance

Outreach via calls/door-knocks

Engagement & retention

Education

High School Diploma or equivalent

Job description

MedZed is a leader in delivering value-based, technology-enabled social support to high-cost Medicaid members, reconnecting them with primary care and addressing Health-Related Social Needs. Housing Navigator II is non-clinical, field-based, and focuses on housing searches, service planning, crisis support, and landlord advocacy with regular travel.

You will document thoroughly in CRM, collaborate with the care team, and help build housing stability for members served by MedZed.