Hybrid/Remote Agentic Voice Designer for Live AI Agents

Dialpad; Austin (TX); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Job summary

Dialpad is seeking a Forward Deployed Agent Designer - Agentic Voice in a hybrid/remote setup based in the US. You will own the live voice experience for deployed AI agents across digital interactions and phone calls, ensuring voice consistency, fluency, and brand-appropriate personality in real customer conversations.

You’ll partner with customers and internal teams to tune voice, tone, and persona, analyze production interactions, and drive improvements that translate into scalable,

Qualifications

• Experience in a customer-facing role improving conversational AI, voice agents, speech products, or AI-enabled voice experiences in production.
• Strong understanding of conversational AI, LLM behavior, agent tuning, and production agent quality issues.
• Experience voice prompting, prosody control, SSML or similar and text normalization / pronunciation prompting

Responsibilities

• Own voice quality outcomes for assigned AI voice agent deployments from implementation through production readiness and early live optimization.
• Partner directly with customers to understand target workflows, brand voice, and success criteria, then translate into agent behavior and spoken interaction design.
• Tune AI agents by selecting and refining voices, personas, pronunciation, pacing, and spoken interaction patterns.
• Improve consistency, fluency, and latency across live interactions with attention to turn-taking and naturalness.
• Analyze live conversations and signals to identify failure modes, mispronunciations, hesitations, and trust-breaking behaviors.
• Define and apply quality standards for CFL, resolution, and production-readiness in partnership with delivery, product, and engineering teams.
• Rapidly iterate agent behavior based on testing and customer feedback to improve voice performance in production.
• Collaborate with Product, Engineering, and Agent Experience Design teams to translate deployment learnings into reusable improvements.

Skills

Conversational AI

Voice agents

SSML

Voice quality

Analytical thinking

Tools

Speech Synthesis

Job description

Dialpad is seeking a Forward Deployed Agent Designer - Agentic Voice in a hybrid/remote setup based in the US. You will own the live voice experience for deployed AI agents across digital interactions and phone calls, ensuring voice consistency, fluency, and brand-appropriate personality in real customer conversations.

You’ll partner with customers and internal teams to tune voice, tone, and persona, analyze production interactions, and drive improvements that translate into scalable,