Hybrid Rehabilitation Assistant: Empower Careers & Independence

State of Iowa; DeWitt (IA); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid time off

IPERS retirement

Flexible Spending Accounts

Life and Disability Insurance

Employee Assistance Programs

Discount Programs

Job summary

IVRS in Clinton, IA seeks a Rehabilitation Assistant to assist individuals with disabilities on their path to meaningful employment. You will guide applicants from referral through job placement, provide intake support, and coordinate services in a hybrid work setting.

The role emphasizes coaching, case documentation, collaboration with employers, and delivering person-centered services to build independence and sustainable careers.

Qualifications

• Strong interpersonal and communication skills.
• Passion for helping others succeed.
• Organizational and time management skills.
• Problem-solving and conflict resolution skills.
• Attention to detail and accuracy.
• Customer service mindset.
• Adaptability and initiative.

Responsibilities

• Welcome and guide new job seekers by sharing helpful information about our programs and services
• Support applicants step-by-step with completing referrals and applications—no prior experience needed
• Schedule and coordinate intake appointments to help candidates get started smoothly
• Lead friendly, easy-to-follow orientations for new participants
• Help job seekers build confidence by facilitating Job Seeking Skills Training (JSST)
• Run interactive Job Club sessions that make learning fun and practical
• Conduct mock interviews to prepare candidates for real-world job opportunities
• Work one-on-one and in small groups to provide personalized support and encouragement
• Conduct intake interviews and complete required documentation
• Explain program services, rights, responsibilities, and expectations
• Build supportive relationships and coach workplace behaviors
• Provide individualized guidance, reinforce appropriate behaviors, and redirect disruptions
• Maintain ongoing contact to monitor progress and support employment goals
• Deliver job search training and assist with securing employment
• Communicate with employers regarding hiring needs, concerns, and workplace issues
• Accompany candidates to interviews and provide limited on-the-job coaching
• Observe performance, identify skill gaps, and support job retention
• Collaborate with counseling staff and employers on progress reviews and job maintenance
• Maintain accurate case records (open, transfer, close files)
• Process documentation (releases, verifications, correspondence, case notes)
• Track services using case management systems
• Ensure accuracy, professionalism, and adherence to regulatory deadlines
• Serve as first point of contact: greet visitors, answer calls, and direct inquiries
• Manage scheduling, cancellations, and updates to records
• Communicate changes and respond to inquiries promptly
• Participate in team meetings and provide backup support to maintain office operations
• Explain services, program guidelines, and next steps clearly
• Review information for accuracy, determine eligibility, and request additional documentation as needed
• Prepare and maintain case records, reports, and correspondence using computer systems
• Enter, track, and manage data using Microsoft Office and internal databases
• Provide clerical and case management support to staff
• Organize and maintain digital files and tracking systems
• Support daily office operations through email, documents, spreadsheets, and databases

Skills

Interpersonal skills

Communication skills

Organization

Time management

Problem-solving

Attention to detail

Customer service mindset

Adaptability & initiative

Job description

IVRS in Clinton, IA seeks a Rehabilitation Assistant to assist individuals with disabilities on their path to meaningful employment. You will guide applicants from referral through job placement, provide intake support, and coordinate services in a hybrid work setting.

The role emphasizes coaching, case documentation, collaboration with employers, and delivering person-centered services to build independence and sustainable careers.