Hybrid Referral Coordinator for Medical Office Growth

Alliance Spine and Pain Centers; Marietta (GA); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

401k

Life Insurance (up to $25k)

Holidays off

No weekends, no overnights, no on-call

Job summary

Alliance Spine and Pain Centers in Marietta, GA is seeking a Referral Coordinator to ensure referrals are processed efficiently and professionally. You will onboard and schedule new patients, manage high-volume calls, and coordinate with referring offices and physicians to set appointments and verify benefits.

The role supports a hybrid work arrangement after initial training and a demonstration of quality and productivity. Candidates with 2+ years in a medical office are preferred.

Qualifications

• High school diploma or GED required.
• At least 2 years’ experience in a medical office preferred.
• Ability to operate independently in a self‑directed manner.
• Ability to work well with physicians, employees, patients and others.

Responsibilities

• Execute a clearly defined workflow to on‑board and schedule new patients.
• Ability to handle 75+ inbound telephone calls a day with a patient friendly voice.
• Communicate with referring offices and our physicians to schedule new patient appointments, verify benefits.
• Advise patients to call and schedule appointment, follow up on referrals to make sure appointment is made, obtain medical records, scan records into patient’s chart and attach referral.
• Forward ALL Worker’s Comp referrals to the Worker’s Comp Referral Coordinator.
• Send, and follow up on all imaging referrals making sure the patient has had imaging before their next scheduled appointment.
• Send denied referrals to the surgical scheduler.
• Receive, review and process all new patient referrals.
• Obtain any missing documents, follow referral guidelines, save referral, imaging and notes to the patient’s chart, verify patient’s insurance, create incoming referral, call patient to schedule appointment, and send registration packet.
• Ability to quickly and efficiently schedule imaging appointments with outside clinics.
• Other duties as assigned

Skills

Phone handling

Scheduling

Interpersonal skills

Medical office experience

Education

High school diploma or GED

Job description

Alliance Spine and Pain Centers in Marietta, GA is seeking a Referral Coordinator to ensure referrals are processed efficiently and professionally. You will onboard and schedule new patients, manage high-volume calls, and coordinate with referring offices and physicians to set appointments and verify benefits.

The role supports a hybrid work arrangement after initial training and a demonstration of quality and productivity. Candidates with 2+ years in a medical office are preferred.