Hybrid Public Service Customer Experience Officer

Tamworth Borough Council; United States; Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Non-contributory health scheme

Local Government Pension Scheme (LGPS)

Generous holiday entitlement

Discounted gym membership

Payment of professional fees

Job summary

Tamworth Borough Council is seeking an enthusiastic and highly motivated Customer Services representative to join our vibrant team. You will handle enquiries across telephone, digital, and face-to-face channels at our Marmion House reception, ensuring first-point resolution and signposting to partner agencies where needed.

You will work in a hybrid role with some duties carried out at home and some on site, contributing to excellent service delivery for residents of Tamworth and surrounding

Qualifications

• Clear communication with diverse people at first point of contact.
• Ability to use computer-based systems and digital channels.
• Experience delivering customer service across telephone, face-to-face, and digital channels.

Responsibilities

• Handle customer enquiries across multiple channels and provide accurate signposting to services.
• Resolve issues at first point of contact and contribute to a seamless customer experience.

Skills

Excellent communication

Work under pressure

Multi-channel service

Empathetic approach

Digital skills

English proficiency

Job description

Tamworth Borough Council is seeking an enthusiastic and highly motivated Customer Services representative to join our vibrant team. You will handle enquiries across telephone, digital, and face-to-face channels at our Marmion House reception, ensuring first-point resolution and signposting to partner agencies where needed.

You will work in a hybrid role with some duties carried out at home and some on site, contributing to excellent service delivery for residents of Tamworth and surrounding