Hybrid Provider Relations & Billing Specialist

McLaughlin Young; Charlotte (NC); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

401K retirement plan with matching

Discounts on products and services

Paid time off

Employee Assistance Program

Job summary

MYgroup is seeking a Provider Relations and Billing Specialist in Charlotte, NC. The role processes billing from affiliate providers and maintains HIPAA-compliant communication with providers.

You will also support front desk coverage, scheduling clients, and day-to-day office operations. Ideal candidates have at least 2 years of customer service experience, strong Microsoft Office skills, and the ability to learn EAP software.

Qualifications

• High School Diploma or equivalent.
• At least 2 years of experience in customer service activities (phone-based).
• Office management skills (organizing client data, filing, effective processes).
• Working knowledge of Microsoft Office and ability to learn EAP software.

Responsibilities

• Process reimbursement requests and support daily operations of provider relations and billing.
• Provide front desk coverage on a multi-line telephone console and schedule clients.
• Establish and maintain relationships with prospective and existing clients and providers.
• Support clinical operations (file organization, manage supplies).
• Assist with data entry for different departments within MYgroup.
• Deliver professional customer service in person, over the phone, and via email.
• Comply with HIPAA procedures.
• Support daily operations of MYgroup.

Skills

Phone etiquette

Email communication

Time management

Team player

Emotional intelligence

Interpersonal skills

HIPAA knowledge

Flexibility

Microsoft Office

Adobe Acrobat Pro

Education

High School Diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat Pro

Job description

MYgroup is seeking a Provider Relations and Billing Specialist in Charlotte, NC. The role processes billing from affiliate providers and maintains HIPAA-compliant communication with providers.

You will also support front desk coverage, scheduling clients, and day-to-day office operations. Ideal candidates have at least 2 years of customer service experience, strong Microsoft Office skills, and the ability to learn EAP software.