Hybrid Property Claims Specialist — CAT & Homeowners

AAA-The Auto Club Group; Chicago (IL); Hybrid; USD 80,000 - 92,000; Full time

Benefits offered by this job

AAA membership with roadside & travel

Adoption assistance program

Tuition assistance and professional认证

Job summary

AAA The Auto Club Group is seeking a Field Property Claims Specialist to conduct on-site inspections, assess damages, determine coverage, prepare estimates, and guide policyholders through the claims process with professionalism and empathy.

You will support catastrophe response efforts, travel within the assigned local market, and work a hybrid schedule Monday–Friday, 8:30 AM to 5:30 PM EST, with remote work flexibility depending on location.

Qualifications

• Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
• Eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states
• Must have a valid State Driver's License
• Three years of experience or equivalent training in: negotiation of claim settlements, securing and evaluating evidence, preparing manual and electronic estimates, subrogation claims, resolving coverage questions, taking statements, establishing evaluation and resolution plans for claims
• Advanced knowledge of Essential Insurance Act (Michigan) and related claims processes
• Subrogation procedures and intercompany arbitration; handling simple litigation
• Building construction and repair techniques

Responsibilities

• Reviewing assigned claims
• Contacting the insured and other affected parties
• Setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system
• Complete complex coverage analysis
• Ensure all possible policyholder benefits are identified
• Create additional sub-claims if needed
• Complete an investigation of the facts to determine if the claim should be paid
• Conduct thorough reviews of damages and determine applicability of state law
• Evaluate the financial value of the loss
• Approve payments for the appropriate parties accordingly
• Refer claims to other company units when necessary
• Document and code the claim file and complete all closure activities in the claims system
• Utilize strong negotiating skills
• Claim Specialists handle higher-valued claims (over $25,000 or $100,000)
• Investigate claims requiring in-depth coverage analysis
• Prepare damage estimates using claims software
• Review estimates for accuracy
• Monitor contractor repair status
• Assist Claim Manager with file reviews and training

Skills

Negotiation

Customer service

Communication skills

Problem solving

Time management

Adaptability

Education

Associate degree in Business Administration or Insurance

Insurance program certification (e.g., IIA General Insurance Program)

Tools

Claims software

Job description

AAA The Auto Club Group is seeking a Field Property Claims Specialist to conduct on-site inspections, assess damages, determine coverage, prepare estimates, and guide policyholders through the claims process with professionalism and empathy.

You will support catastrophe response efforts, travel within the assigned local market, and work a hybrid schedule Monday–Friday, 8:30 AM to 5:30 PM EST, with remote work flexibility depending on location.