Hybrid Program Manager, Rural Health Grants

Mayo Clinic; Mankato (MN); Hybrid; USD 72,000 - 107,000; Full time

Benefits offered by this job

Medical: Multiple plan options

Dental: Delta Dental or reimbursement

Vision: National network

Pre-Tax Savings: HSA/FSAs

Retirement: Competitive package

Job summary

Mayo Clinic is seeking a program associate to partner with divisional leadership, coordinate patient interactions and business agreements, and support contract review and negotiations. The role develops metrics and dashboards to monitor outcomes and works with marketing and finance on pricing and messaging.

Remote and on-site work are combined; candidates must live within 100 miles of a Mayo Clinic Health System campus.

Qualifications

• A Bachelor's degree in business or a healthcare related field required with a minimum of 5 years relevant experience in healthcare.
• An Associate's degree with 7 years of relevant experience may be considered.
• Exceptional customer service skills, negotiation skills, and the ability to develop strong working relationships is a priority.

Responsibilities

• Partners with Divisional Leadership for vision and direction to coordinate and manage institutional expectations, patient interactions, customer relations and business agreements.
• Serves as the main contact for questions related to the program.
• Facilitates the review, analysis and negotiation of contracts, vendor and business associate agreements and other legal documents to support the program.
• Develops a standard set of metrics and a dashboard to monitor patient and customer experience and track measurable outcomes to share with the appropriate parties.
• Researches, analyzes and explains the scope of services and requirements to patients, clients, vendors and partners.
• Assists in the development of negotiation strategies, identifies areas of risk, develops risk mitigation strategies, and provides recommendations to business, legal, and divisional decision makers.
• Develops extensive knowledge of products, services, and operations to evaluate compliance with contractual and regulatory requirements and creates the policies, procedures and processes to support them.
• Works with marketing staff to develop marketing plans and materials for distribution to potential and existing patients and clients and ensures that program objectives and scope of services are marketed appropriately on the external website.
• Responsible for collaborating and working with Finance Team to set fees, manage program expenses, and respond to billing and insurance questions.
• This position communicates regularly with various levels of internal and external personnel, and is responsible for organizing, leading, and presenting at various meetings.
• Some travel may be required.
• This position will support the Mayo Clinic Health System Rural Health Transformation Grants Program.

Education

Bachelor's degree in business or a healthcare related field

Associate's degree with 7 years relevant experience

Job description

Mayo Clinic is seeking a program associate to partner with divisional leadership, coordinate patient interactions and business agreements, and support contract review and negotiations. The role develops metrics and dashboards to monitor outcomes and works with marketing and finance on pricing and messaging.

Remote and on-site work are combined; candidates must live within 100 miles of a Mayo Clinic Health System campus.