Program Manager

Mayo Clinic; Mankato (KS); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision plan

Pre-Tax savings (HSA/FSAs)

Retirement package

Job summary

Mayo Clinic is seeking a Contract Specialist to support the Rural Health Transformation Grants Program in a hybrid role, with travel within a 100 mile radius of Mayo Clinic Health System campus. The role requires a bachelor’s or associate degree with healthcare experience, strong negotiation, and excellent communication.

You will review contracts, develop risk strategies, and collaborate with Marketing and Finance to support program objectives.

Qualifications

• Bachelor's degree in business or healthcare with at least 5 years of healthcare experience.
• Associate's degree with 7 years of relevant experience may be considered.
• Exceptional written and verbal communication; ability to handle confidential information.
• Experience in contracts and regulatory requirements preferred; strong negotiation skills.

Responsibilities

• Coordinate and manage institutional expectations, patient interactions, customer relations and business agreements.
• Review, analyze and negotiate contracts and vendor/business associate agreements.
• Develop metrics and dashboards to monitor patient and customer experience and outcomes.
• Research scope of services and requirements for patients, clients and partners.
• Assist in negotiation strategies; identify risks and mitigation options.
• Collaborate with Marketing and Finance on pricing, marketing materials, and billing questions.

Skills

Negotiation

Customer service

Communication

Relationship building

Education

Bachelor's degree in business or healthcare

Associate's degree + 7 years experience considered

Job description

Partners with Divisional Leadership for vision and direction to coordinate and manage institutional expectations, patient interactions, customer relations and business agreements. Serves as the main contact for questions related to the program. Facilitates the review, analysis and negotiation of contracts, vendor and business associate agreements and other legal documents to support the program. Develops a standard set of metrics and a dashboard to monitor patient and customer experience and track measurable outcomes to share with the appropriate parties. Researches, analyzes and explains the scope of services and requirements to patients, clients, vendors and partners. Assists in the development of negotiation strategies, identifies areas of risk, develops risk mitigation strategies, and provides recommendations to business, legal, and divisional decision makers. Develops extensive knowledge of products, services, and operations to evaluate compliance with contractual and regulatory requirements and creates the policies, procedures and processes to support them. Works with marketing staff to develop marketing plans and materials for distribution to potential and existing patients and clients and ensures that program objectives and scope of services are marketed appropriately on the external website. Responsible for collaborating and working with Finance Team to set fees, manage program expenses, and respond to billing and insurance questions. This position communicates regularly with various levels of internal and external personnel, and is responsible for organizing, leading, and presenting at various meetings. Some travel may be required.

This position will support the Mayo Clinic Health System Rural Health Transformation Grants Program.

This position is a combination of remote and on-site work; individual must live within a 100 mile driving distance to any Mayo Clinic Health System campus.

Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

A Bachelor's degree in business or a healthcare related field required with a minimum of 5 years relevant experience in healthcare. An Associate's degree with 7 years of relevant experience may be considered.

Exceptional customer service skills, negotiation skills, and the ability to develop strong working relationships is a priority for this position. Must possess exceptional written and verbal communication skills, and the ability to maintain confidential information. Ability to simultaneously manage multiple priorities and projects and monitor details. Experience in working with contracts and regulatory requirements is preferred.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.