Hybrid Program Evaluation & Policy Specialist

State of Tennessee; Nashville (TN); Hybrid; USD 44,000 - 55,000; Full time

Job summary

State of Tennessee in Nashville seeks a DHS Program Specialist CU to evaluate and improve human services program delivery, interpret policy, and advise staff and partners.

Requires Bachelor's degree and five years' professional experience in social services or related fields; substitutions are allowed. Will train staff, review policies, and collaborate with contractors in a hybrid work setting.

Qualifications

• Bachelor's degree and five years of full-time professional experience in social services, human services, education, accounting, auditing, or policy development.
• Graduate coursework in any social services field may substitute for the required experience, year-for-year, up to two years.
• Additional full-time professional experience in listed fields may substitute for the required education, year-for-year, up to four years.
• Experience equivalent to three years in human services work as a state employee or under contract with the State of Tennessee.

Responsibilities

• Identifies training needs and develops or conducts specialized training for staff, contracted agencies, and community organizations.
• Reviews casework and provides guidance and direction to staff.
• Monitors individual or group performance and provides feedback to supervisors.
• Reviews existing policies and procedures and suggests improvements to enhance program service delivery, quality, and timeliness.
• Evaluates effectiveness of program delivery.
• Serves as a technical liaison by reviewing, interpreting, and explaining current or updated policies and procedures to staff, contractors, or partners, ensuring clear understanding and compliance.
• Disseminates program information and promotes divisional programs to staff, providers, internal/external partners, contractors, and the public.
• Develops and maintains constructive relationships with internal/external partners to accomplish tasks and projects.
• Identifies, develops, and implements long-range objectives and strategies to improve quality of service and achieve program goals.
• Analyzes information and evaluates results to determine best solutions and solve problems.
• Compiles and analyzes data from various systems to support leadership in strategic initiatives.
• May provide input into new technologies and assist with user acceptance testing.

Skills

Active Learning and Listening

Complex Problem Solving

Critical Thinking

Judgment and Decision Making

Reading Comprehension

Education

Bachelor's degree and five years of full-time professional experience in one or a combination of social services, human services, education, accounting, auditing, program policy development, federal program contract management, case management, eligibility determination, and/or social services grant coordination

Tools

General Office Equipment

Computer/Laptop/Tablet

Job description

State of Tennessee in Nashville seeks a DHS Program Specialist CU to evaluate and improve human services program delivery, interpret policy, and advise staff and partners.

Requires Bachelor's degree and five years' professional experience in social services or related fields; substitutions are allowed. Will train staff, review policies, and collaborate with contractors in a hybrid work setting.