Hybrid Program Advising & Front Desk Assistant

IES Abroad; Chicago (IL); Hybrid; USD 65,761,000 - 88,971,000; Full time

Job summary

The Program Advising Assistant position at IES Abroad in Chicago supports the Program Advising team for approximately 85% of the time and the Office Services team for about 15% of the time. You will handle student and family inquiries by phone, email, and virtual meetings, and assist with enrollment tasks and reception duties during office hours.

With at least one year of administrative or student support experience and proficiency in Microsoft Office, you will contribute to data audits, process

Qualifications

• Minimum one year of administrative and/or student support services experience.
• Basic Microsoft Office application skills required; database and phone systems experience preferred.
• Strong written and verbal communication skills (on-phone & in-person)
• Must be courteous, professional, helpful, and able to work well under pressure
• Must be able to work effectively and independently, with minimal supervision
• Ability to demonstrate values and promotion of diversity, equity, inclusion, and anti-racism required.
• Strong attention to detail with the capacity to maintain accurate records
• Ability to learn new systems quickly and handle projects independently
• Ability to prioritize multiple projects simultaneously and to meet deadlines
• Creative and independent problem-solving skills
• Exceptional team player: proactive and responsible, with the ability to assimilate and manage information rapidly from multiple information sources
• Able to lift at least 15 lbs
• Regular and predictable attendance is an essential function of this position

Responsibilities

• Assist advising team with outbound and inbound calls and emails to students and families about IES Abroad program predeparture processes or requirements, such as application processes, course pre-registration, visas, housing, etc.
• Assist advising team and management team with ongoing and ad hoc projects as needed.
• Provide support for data audits.
• Monitor and answer active switchboard during full-time receptionist breaks and PTO; provide friendly and helpful service to callers; route calls to the correct party.
• Knowledgeable of the business processes and organizational structure in order to accurately and efficiently route calls and provide information about the organization to callers.
• Assist with office services administrative tasks several times per year including shipping and/or production projects, as requested.
• Commit to and demonstrate values and promotion of diversity, equity, inclusion and anti-racism.
• Any other task or duty as assigned or required

Skills

MS Office

Communication

Independent work

Team player

Education

Bachelor’s degree

Tools

Database systems

Phone systems

Job description

The Program Advising Assistant position at IES Abroad in Chicago supports the Program Advising team for approximately 85% of the time and the Office Services team for about 15% of the time. You will handle student and family inquiries by phone, email, and virtual meetings, and assist with enrollment tasks and reception duties during office hours.

With at least one year of administrative or student support experience and proficiency in Microsoft Office, you will contribute to data audits, process