Hybrid Production Support Analyst – Growth, Perks & Impact

Austin Community College; Denver (CO); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) Matching Program

Medical, Dental, Vision

Employee Assistance Program

Discounts on fitness clubs and travel

Job summary

SS&C is seeking an Application Support Analyst to monitor production services and provide first-line support to Calastone’s clients. This role involves ensuring service stability and effective incident management in a collaborative environment.

The ideal candidate will have a strong background in application support, databases, and client-facing operations. A hybrid work model is offered along with comprehensive benefits, including a 401(k) matching program and wellness initiatives.

Qualifications

• Experience in application support and operations in a client-facing financial environment.
• Ability to create and run SQL queries.

Responsibilities

• Proactively monitor the production services.
• Provide first-line support to customers.
• Assist in creating a knowledge base.
• Ensure pre-production checks/tests are satisfied.
• Work with QA on quality assurance cycles.

Skills

Databases/SQL

MQ

SWIFT

ISO15022

ISO20022

FIX

XML

Messaging Authentication Techniques

Secure FTP Environments

Tools

Salesforce

ITIL

Job description

SS&C is seeking an Application Support Analyst to monitor production services and provide first-line support to Calastone’s clients. This role involves ensuring service stability and effective incident management in a collaborative environment.

The ideal candidate will have a strong background in application support, databases, and client-facing operations. A hybrid work model is offered along with comprehensive benefits, including a 401(k) matching program and wellness initiatives.