Hybrid Product Information Specialist - Technical Support

Benjamin Moore & Co.; New Jersey, United States, Northern America, Americas; Hybrid; USD 39,000 - 47,000; Full time

Job summary

Benjamin Moore & Co. is seeking a Product Information Specialist to serve as a trusted technical resource for customers, retailers, contractors, architects, designers, and internal teams.

The role focuses on expert guidance on products, coatings systems, and technical solutions, ensuring inquiries are resolved accurately and efficiently. The position is full-time with a hybrid setup: 80% in the office in Flanders, NJ and 20% remote after training, with Monday–Thursday in-office and Fridays

Qualifications

• High School Diploma or equivalent.
• 3–5 years of Benjamin Moore or competitive product knowledge.
• Hybrid work (80% in office, 20% remote).
• Experience handling a large volume of inquiries via phone and email.
• Proficient with Windows, Office 365, and internet browsers.
• Professionalism and empathy in customer interactions.

Responsibilities

• Provide best-in-class product education to retailers, end-users, architects, and designers by offering product recommendations and proper usage guidelines via phone, email and chat.
• Deliver tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of the company's products, including their properties, applications, and benefits.
• Collaborate with internal teams to ensure cohesive product messaging across all mediums, gather customer feedback for product improvement, and ensure compliance with industry standards and regulations.
• Ability to learn, retain and communicate complex technical information to customers.
• Stay up to date on Benjamin Moore products and competitor offerings, utilizing this knowledge to support customer experience and company sales efforts.
• Gathers detailed information through probing questions for optimal recommendations and thoroughly documenting customer complaints.
• Promptly redirects calls beyond scope of knowledge to the appropriate personnel for sales, complaints, environmental/regulatory inquiries, etc.
• Works independently while coordinating with colleagues and management to ensure thorough service coverage across all channels.
• Utilize Copilot and The Paint Guru tools to support accurate and professional responses.
• Other duties as assigned.

Skills

Customer service

Windows

Office 365

Paint knowledge

Communication

Education

High School Diploma or equivalent

Tools

Copilot

The Paint Guru

Job description

Benjamin Moore & Co. is seeking a Product Information Specialist to serve as a trusted technical resource for customers, retailers, contractors, architects, designers, and internal teams.

The role focuses on expert guidance on products, coatings systems, and technical solutions, ensuring inquiries are resolved accurately and efficiently. The position is full-time with a hybrid setup: 80% in the office in Flanders, NJ and 20% remote after training, with Monday–Thursday in-office and Fridays