Hybrid Precertification & Authorization Specialist

Mayo Foundation for Medical Education and Research; Rochester (MN); Hybrid; USD 30,000 - 47,000; Full time

Job summary

Mayo Clinic in Rochester, MN is seeking a Precertification and Authorization Call Center Representative. This intermediate role supports referral, precertification, and prior authorization workflows within a high-volume call center.

You will communicate with insurers, physicians, and patients, coordinating information and next steps while balancing priorities and accuracy. Ideal candidates will have a high school diploma or GED with 2+ years of experience, or a bachelor’s degree.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required.
• OR Bachelor’s degree required.
• Knowledge of healthcare terminology and CPT-ICD10 codes is preferred.

Responsibilities

• Support referral, precertification, and prior authorization workflows in a high-volume call center environment.
• Act as a key contact for insurers, physicians, and patients, coordinating information and next steps.
• Maintain productivity while ensuring quality and regulatory compliance in a fast-paced setting.

Skills

Communication skills

Reading & writing

Phone etiquette

Customer service

Education

High School Diploma or GED

Bachelor’s degree

Job description

Mayo Clinic in Rochester, MN is seeking a Precertification and Authorization Call Center Representative. This intermediate role supports referral, precertification, and prior authorization workflows within a high-volume call center.

You will communicate with insurers, physicians, and patients, coordinating information and next steps while balancing priorities and accuracy. Ideal candidates will have a high school diploma or GED with 2+ years of experience, or a bachelor’s degree.