Financial Clearance Call Center Rep-Hybrid

Mayo Clinic; Rochester (MN); On-site; USD 46,000 - 71,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Mayo Clinic in Rochester, MN is seeking a Financial Clearance Call Center Representative for a hybrid role located within 100 miles of Mayo Clinic campuses. You will support pre-registration and registration for inpatient, outpatient, ED and clinic visits.

You will read, interpret, and communicate clearly with patients, addressing charges, deposits, and insurance details while navigating complex billing scenarios. Strong communication and computer skills are essential.

Qualifications

• Must have a high school diploma or GED with 2+ years of relevant experience.
• Bachelor’s degree may be required as part of the qualification.
• Prior experience in hospital or insurance-related settings is a plus.

Responsibilities

• Handle exception-based pre-registration and registration for hospital visits.
• Resolve missing registration items and related authorization/coverage issues.
• Assist patients with financial questions: charges, co-pays, co-insurance, deposits, and coverage details.
• Place outbound calls to patients, providers, and insurers to resolve billing questions.

Skills

Reading & communication

Basic computer skills

Mathematical competency

Phone etiquette

Education

High School Diploma or GED + 2+ years experience

Bachelor's degree

Tools

Epic RC/EMR system

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.


• Dental: Delta Dental or reimbursement account for flexible coverage.


• Vision: Affordable plan with national network.


• Pre-Tax Savings: HSA and FSAs for eligible expenses.


• Retirement: Competitive retirement package to secure your future.

Responsibilities

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.

The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits. Work may include handling and resolving missing registration items via work queues, in basket messages, and phone calls. In addition, this position may handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars), and will assist patients will financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information. The FCCCR may place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Ability to read and communicate effectively, basic computer/keyboarding skills, intermediate mathematic competency, good written and verbal communication skills, knowledge of proper phone etiquette and phone handling skills required.

Position requires good verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail. It is expected that staff are self-motivated, self-directed and highly organized and agree to promote a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential.

• This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Prior Medical Insurance Experience Preferred

Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required


• OR


• Bachelor’s degree required

Exemption Status

Nonexempt

Compensation Detail

$21.91 -$34.27 per hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F 800-430 CST

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the \"EOE is the Law\" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.