Hybrid Pre-Visit & Scheduling Specialist

Augusta Health; Fishersville (VA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision coverage

Earned Wage Access Program

Tuition reimbursement

Onsite parking

Job summary

Augusta Health in Fishersville, VA, seeks a Pre-Visit Specialist I for our Call Center. The role supports scheduling, pre-registration, and patient information across service lines, with an emphasis on a positive patient experience during a hybrid work arrangement.

Initial onsite training is required, followed by remote work. Candidates must have a high school diploma or GED; healthcare or CHAA prep is preferred. Strong communication and organizational skills are essential.

Qualifications

• Education: High School Diploma or GED equivalent.
• Preferred: Associate's Degree in Business, Finance, Health Information Management, or related field.
• Preferred: CHAA (Certified Healthcare Access Associate) or HFMA certification.
• Experience: 1-year customer-facing role preferred.

Responsibilities

• Schedule patient appointments with first-available date/time.
• Pre-register patients and collect demographic and billing information.
• Verify insurance coverage and benefits; provide cost information.
• Assist patients with pre-visit instructions and pre-authorization timing.
• Maintain proficiency with hospital scheduling systems and workflows.

Skills

Verbal and written communication

Multitasking

Time management

Problem solving

Detail oriented

Self-directed work

Computer systems knowledge

Education

High School Diploma or GED

Associate's Degree (preferred)

CHAA certification (preferred)

Tools

Microsoft Office

Outlook

Hospital scheduling systems

Job description

Augusta Health in Fishersville, VA, seeks a Pre-Visit Specialist I for our Call Center. The role supports scheduling, pre-registration, and patient information across service lines, with an emphasis on a positive patient experience during a hybrid work arrangement.

Initial onsite training is required, followed by remote work. Candidates must have a high school diploma or GED; healthcare or CHAA prep is preferred. Strong communication and organizational skills are essential.