Hybrid PLM Support Specialist for Kubix Link

Gerber Technology LLC; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Lectra in Atlanta is seeking a Customer Support Specialist for Kubix Link to resolve customer issues and maintain high support quality. The role requires a strong foundation in PLM-related processes, software knowledge, and cross-functional collaboration.

Hybrid work arrangement with two remote days per week, and travel up to 10% to Lectra offices may be involved. Fluency in English and Spanish is required, with solid experience in customer support and IT concepts.

Qualifications

• Bachelor or Master in software engineering, computer science, digital technologies, electronics, Information Systems or related area.
• 3+ years working experience in customer support.

Responsibilities

• Receiving and addressing incoming support requests, troubleshooting and resolving application issues and performance monitoring.
• Maintaining accurate ticket records, detailing each incident and resolution steps.
• Providing guidance on application usage and best practices to customers' end-users.
• Documenting recurring problems and solutions to enrich the internal knowledge base.
• Communicating effectively and courteously with clients, ensuring a positive support experience.
• Managing multiple support tickets, prioritizing tasks for timely resolution.
• Collaborating with higher-level support teams and developers to resolve escalated issues.
• Organizing and overseeing the handover meetings with the project team before the go-live.
• Identifying and escalating cross sales and up sales opportunities.
• Performing technology watch.

Skills

PLM

PIM

DAM

ERP

English

Spanish

JavaScript

CSS

HTML5

Communication

Problem solving

Education

Bachelor's or Master's in software engineering / computer science / digital technologies / electronics / information systems

Tools

Kubix Link

Job description

Lectra in Atlanta is seeking a Customer Support Specialist for Kubix Link to resolve customer issues and maintain high support quality. The role requires a strong foundation in PLM-related processes, software knowledge, and cross-functional collaboration.

Hybrid work arrangement with two remote days per week, and travel up to 10% to Lectra offices may be involved. Fluency in English and Spanish is required, with solid experience in customer support and IT concepts.