Hybrid Platform Operations & Analytics Specialist

re-zoo-me; Northern (KY); Hybrid; USD 50,000 - 86,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Dogs welcomed

Job summary

Athenahealth is seeking a Platform Operations Associate for a hybrid role based in Belfast, ME. The position supports payer-related workflows, reporting, and issue resolution, using SQL, Excel, and data platforms to investigate issues, validate results, and assist business partners.

You will collaborate across operations, implementation, support, and product to address reporting needs, track requests, and ensure timely, accurate outcomes while maintaining documentation.

Qualifications

• 1 to 3 years of experience in operations, analytics, reporting, or a related field.
• Experience working with SQL to extract, validate, and analyze data.
• Experience using Microsoft Excel for analysis, tracking, and reporting.
• Familiarity with stakeholder communication in a cross-functional environment.
• Experience working with ticketing or project tracking tools such as Jira preferred.
• Experience with cloud data platforms such as Snowflake preferred.
• Exposure to AI tools such as Claude and Codex preferred.
• Ability to learn new systems and tools quickly and apply them in day-to-day work.
• Strong attention to data accuracy, follow-through, and documentation quality.

Responsibilities

• Analyze operational data to identify trends, issues, and opportunities for process improvement.
• Use SQL to query data, validate results, and support operational reporting needs.
• Partner with internal stakeholders to gather requirements, clarify issues, and communicate updates on work in progress.
• Monitor payer-related operational workflows and escalate issues when follow-up or cross-functional support is needed.
• Support data validation, reconciliation, and quality checks across operational reporting and system outputs.
• Maintain and update tracking documentation, issue logs, and operational records with accuracy and timeliness.
• Use Excel to organize, review, and summarize data for reporting and analysis.
• Collaborate with teams using Jira to track work, manage requests, and monitor progress on operational items.
• Apply AI tools such as Claude and Codex, when available, to support drafting, analysis, summarization, and workflow efficiency while reviewing outputs for accuracy and context.
• Participate in recurring reviews and meetings to help coordinate priorities, surface blockers, and support timely resolution of operational work.

Skills

SQL

Excel

Data analysis

Stakeholder communication

Jira

Snowflake

Claude

Codex

Tools

Jira

Snowflake

Job description

Athenahealth is seeking a Platform Operations Associate for a hybrid role based in Belfast, ME. The position supports payer-related workflows, reporting, and issue resolution, using SQL, Excel, and data platforms to investigate issues, validate results, and assist business partners.

You will collaborate across operations, implementation, support, and product to address reporting needs, track requests, and ensure timely, accurate outcomes while maintaining documentation.