Hybrid Platform Administrator I/II — Data-Driven Ops

Woodmenlife; Omaha (NE); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Dental and Vision

401(k) plan

Life insurance

Job summary

WoodmenLife in Omaha, Nebraska, is seeking a Business Platform Administrator I or II to support and enhance enterprise platforms that enable secure, data-driven operations. You will work closely with business and technical partners to configure, support, and continuously improve platform capabilities aligned with business needs.

The level (I or II) will be determined by experience and ability to independently manage platform complexity, integrations, and strategic contributions.

Qualifications

• 1–2 years of experience in platform administration, system support, or business analysis.
• Basic understanding of enterprise platforms (e.g., ServiceNow, AWD/Chorus, UnderwritingPro, iGo).
• Introductory knowledge of APIs, JSON, SQL, and system architecture concepts.
• Strong analytical, problem-solving, and customer service skills.
• Ability to work collaboratively while building technical and business knowledge.

Responsibilities

• Administer and configure enterprise platform settings, workflows, user access, roles, and permissions to support business requirements and maintain secure operations.
• Design, create, and maintain reports and dashboards that support operational and strategic decision-making.
• Serve as a platform resource for stakeholders by providing guidance, best practices, and technical expertise appropriate to role level.
• Provide Tier 2 (Administrator I) or Tier 3 (Administrator II) support for platform-related issues, including troubleshooting system errors, access issues, and performance concerns.
• Escalate and/or lead resolution of complex technical issues in collaboration with IT teams and vendors.
• Monitor platform health and performance, identifying trends and recommending improvements to minimize downtime.
• Participate in (Administrator I) or lead (Administrator II) planning, testing, and implementation of platform upgrades, patches, and enhancements.
• Validate system changes in staging environments prior to production release.
• Maintain accurate documentation of configurations, changes, and version control to support governance and audit readiness.
• Support or lead requirement gathering with business and technical partners to translate business needs into effective platform configurations.
• Identify opportunities to improve processes and workflows using platform automation capabilities.
• Design and implement scalable solutions that align with organizational objectives and best practices.
• Learn and apply foundational (Administrator I) or advanced (Administrator II) concepts related to APIs, data integrations, and low-code or scripted automation solutions.
• Collaborate with IT and development teams to ensure integrations are secure, scalable, and aligned with enterprise standards.
• Conduct routine (Administrator I) or comprehensive (Administrator II) reviews of access, permissions, logs, and configurations to ensure compliance with data governance and security policies.
• Partner with security and compliance teams to implement and monitor controls that protect systems and data.
• Create, maintain, and continuously improve documentation for platform configurations, integrations, and operational processes, following established standards and version control.
• Develop internal team user guides and training materials and support end-user training sessions to assist with effective adoption of platform functionality and best practices.
• Contribute to Organizational Change Management activities and, at Administrator II level, mentor team members to drive adoption, knowledge sharing, and continuous improvement.
• Collaborate with stakeholders to gather feedback and identify opportunities for platform improvements.
• Engage with vendors and user groups to stay informed on product capabilities and roadmaps.
• At the Administrator II level, represent the organization in vendor discussions, drive ROI through optimization, and influence platform strategy.

Skills

Analytical skills

Problem-solving

Customer service

Communication skills

Leadership

Stakeholder engagement

Education

Associate’s or Bachelor’s degree in Information Systems/IT/Business Administration

Tools

ServiceNow

AWD/Chorus

UnderwritingPro

iGo

Job description

WoodmenLife in Omaha, Nebraska, is seeking a Business Platform Administrator I or II to support and enhance enterprise platforms that enable secure, data-driven operations. You will work closely with business and technical partners to configure, support, and continuously improve platform capabilities aligned with business needs.

The level (I or II) will be determined by experience and ability to independently manage platform complexity, integrations, and strategic contributions.