Hybrid Pet Care & Route Operations Specialist

Gateway Services Inc; Clifton (NJ); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Career development

Job summary

Gateway Services Inc. is hiring a Hybrid Customer Service Representative in Clifton, NJ. The role blends CSR duties with on‑site cremation operations, serving veterinary clinics and supporting the Care Center while handling documentation and route management.

Excellent accuracy, compassion, and the ability to move between customer service and production tasks are essential. Responsibilities include transporting pets, coordinating with veterinary clients, operating cremation equipment, and

Qualifications

• High school diploma or GED required.
• Prior customer service, route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes and prepare equipment before departure.
• Safely transport pets between veterinary clinics and the Care Center.
• Build professional relationships with veterinary partners.
• Retrieve pets respectfully while maintaining professionalism in clinic environments.
• Scan pets and verify identification throughout transport.
• Maintain chain of custody and complete accurate documentation.
• Return pets safely to the Care Center for processing.
• Maintain company vehicles, equipment, and route materials.
• Communicate service opportunities and clinic feedback to leadership.
• Operate cremation equipment according to company procedures.
• Create memorial products including paw prints and plaques.
• Process and package cremated remains accurately.
• Perform quality checks throughout every stage of production.
• Prepare workstations and equipment.
• Clean and sanitize equipment and work areas.
• Support teammates to meet production schedules.
• Follow all safety procedures and immediately report concerns.

Skills

Compassionate

Dependable

Independent worker

Team player

Physical stamina

Education

High school diploma or GED

Tools

CRM systems

Mobile technology

Job description

Gateway Services Inc. is hiring a Hybrid Customer Service Representative in Clifton, NJ. The role blends CSR duties with on‑site cremation operations, serving veterinary clinics and supporting the Care Center while handling documentation and route management.

Excellent accuracy, compassion, and the ability to move between customer service and production tasks are essential. Responsibilities include transporting pets, coordinating with veterinary clients, operating cremation equipment, and