Hybrid Pet Care Route & Memorial Center Pro

Gateway Services Inc; Gilroy (CA); Hybrid; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Career development

Job summary

Gateway Services Inc. in Gilroy, CA is hiring for a Hybrid - Customer/Route Service Representative - Operations. This full-time role combines customer service on the road with Care Center cremation operations, requiring compassion, accuracy, and flexibility as you serve veterinary clinics and families.

You’ll balance independent route work with in-center duties, handling pet transport, memorial production, and documentation, while maintaining safety and quality across all tasks.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes and prepare equipment before departure.
• Safely transport pets between veterinary clinics and the Care Center.
• Build professional relationships with veterinary partners.
• Retrieve pets respectfully while maintaining professionalism in clinic environments.
• Scan pets and verify identification throughout transport.
• Maintain chain of custody and complete accurate documentation.
• Return pets safely to the Care Center for processing.
• Maintain company vehicles, equipment, and route materials.
• Communicate service opportunities and clinic feedback to leadership.
• Operate cremation equipment according to company procedures.

Skills

Customer service

Route coordination

Compassionate care

Team collaboration

Education

High school diploma or GED

Tools

CRM software

Job description

Gateway Services Inc. in Gilroy, CA is hiring for a Hybrid - Customer/Route Service Representative - Operations. This full-time role combines customer service on the road with Care Center cremation operations, requiring compassion, accuracy, and flexibility as you serve veterinary clinics and families.

You’ll balance independent route work with in-center duties, handling pet transport, memorial production, and documentation, while maintaining safety and quality across all tasks.