Hybrid Payroll Support Specialist — Client Care

Socket.dev; Utah; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, life, and disability insurance

4 weeks vacation

12 company holidays

Parental leave

Volunteer time off

401k with up to 6% match

$2000 paid vacation bonus

Headspace EAP

Inclusive benefits package

Job summary

BambooHR is seeking a Client Support Specialist for our Payroll Product in Utah. You will handle email and phone support, guiding clients through payroll processing, deductions, and software integration.

This role emphasizes accuracy, customer care, and the ability to learn quickly in a fast-paced environment. The position operates on a Utah-based hybrid schedule with in-office training, and requires strong communication, multitasking, and a passion for delivering excellent service to SMB

Qualifications

• Passion for customer care with a focus on payroll processes.
• Willingness to learn payroll; prior experience welcome but not required.
• Excellent written and verbal communication with strong attention to detail.
• Able to sustain phone conversations and multitask effectively.
• Willingness to participate in in-office training during ramp period.

Responsibilities

• Provide exceptional email and phone support for customers that love our software.
• Provide solutions to questions regarding deductions, garnishments, and payroll software.
• Research solutions to challenging problems clients face.
• Help clients integrate and utilize the software in the best way possible.
• Work Monday through Friday with no weekend shifts.

Skills

Phone support

Customer care

Clear communication

Attention to detail

Multitasking

Tech-savvy

60+ wpm typing

In-office collaboration

Tools

Payroll software

Job description

BambooHR is seeking a Client Support Specialist for our Payroll Product in Utah. You will handle email and phone support, guiding clients through payroll processing, deductions, and software integration.

This role emphasizes accuracy, customer care, and the ability to learn quickly in a fast-paced environment. The position operates on a Utah-based hybrid schedule with in-office training, and requires strong communication, multitasking, and a passion for delivering excellent service to SMB