Payroll Support Hero

Socket.dev; Utah; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, life, and disability insurance

4 weeks vacation

12 company holidays

Parental leave

Volunteer time off

401k with up to 6% match

$2000 paid vacation bonus

Headspace EAP

Inclusive benefits package

Job summary

BambooHR is seeking a Client Support Specialist for our Payroll Product in Utah. You will handle email and phone support, guiding clients through payroll processing, deductions, and software integration.

This role emphasizes accuracy, customer care, and the ability to learn quickly in a fast-paced environment. The position operates on a Utah-based hybrid schedule with in-office training, and requires strong communication, multitasking, and a passion for delivering excellent service to SMB

Qualifications

• Passion for customer care with a focus on payroll processes.
• Willingness to learn payroll; prior experience welcome but not required.
• Excellent written and verbal communication with strong attention to detail.
• Able to sustain phone conversations and multitask effectively.
• Willingness to participate in in-office training during ramp period.

Responsibilities

• Provide exceptional email and phone support for customers that love our software.
• Provide solutions to questions regarding deductions, garnishments, and payroll software.
• Research solutions to challenging problems clients face.
• Help clients integrate and utilize the software in the best way possible.
• Work Monday through Friday with no weekend shifts.

Skills

Phone support

Customer care

Clear communication

Attention to detail

Multitasking

Tech-savvy

60+ wpm typing

In-office collaboration

Tools

Payroll software

Job description

Please Note: This is a Utah-based hybrid position, which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we're all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We're leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

Our Payroll Support Team is a fantastic group of caring and authentic people. We thrive on open and genuine connections with others! We love our clients and want them to feel successful and empowered to elevate the payroll experience at their own company. As a Client Support Specialist for our Payroll Product, you'll have the opportunity to work on the forefront, supporting our payroll software and serving as the primary contact for small and medium-sized business clients across various industries. You'll be able to hone your troubleshooting skills, multitask effectively, and balance multiple projects while being a positive influence for businesses.

Sounds pretty cool, right? Let's dive into the day-to-day responsibilities.

You will:

• Provide exceptional email and phone support for customers that love our software
• Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc. (if you don't already know this, don't worry, we'll teach you!)
• Research solutions to challenging problems our clients face
• Help clients integrate and utilize the software in the best way possible
• Do your best, focused work, Monday through Friday (no weekends!)

What You Need to Get the Job Done

In the Payroll Support role, you will engage in extensive client interactions, providing expert guidance on payroll processing, ensuring compliance with tax liabilities, and setting up benefit deductions. Your ability to troubleshoot software issues will be crucial in delivering seamless support to our clients. This position requires keen attention to detail and a commitment to meeting performance metrics, as you will be the primary point of contact for resolving complex payroll inquiries. Your expertise will help clients navigate the intricacies of our payroll system, ensuring their operations run smoothly and efficiently. If you are passionate about delivering exceptional client service and have a strong interest in payroll processes, this is the role for you.

Here's what we're looking for:

• Enjoy engaging in phone conversations for up to 6 hours a day.
• Demonstrate a passion for customer care and the ability to ensure high levels of client satisfaction.
• Show a desire to learn payroll; prior experience is welcome but not required.
• Communicate clearly and concisely in both written and verbal forms.
• Exhibit impeccable attention to detail.
• Be tech-savvy and able to learn various software applications quickly.
• The ability to multi-task throughout your day is needed.
• Type at a speed of 60+ words per minute.
• You're available for in-office training during your training/ramping period (which takes approx. 2 weeks, dependent on performance).

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and the shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.