Hybrid Patient Navigator — Cancer Care Access

Dana-Farber Cancer Institute; Boston (MA); Hybrid; USD 60,000 - 69,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a Patient Navigator to support adult oncology patients by coordinating care and addressing social determinants of health. The role involves working with multidisciplinary teams to connect patients with services and navigate barriers to timely care.

Partial remote work (3 days/week onsite) is available. Strong communication, cultural humility, and patient-centered care are essential; bilingual ability is preferred.

Qualifications

• High School Diploma or GED required; Bachelor’s degree in health or human services preferred.
• 3+ years of professional experience in health care or community outreach
• Experience with hospital electronic medical record systems is a plus.

Responsibilities

• Contact patients prior to their first Dana‑Farber visit to welcome them to the Institute.
• Complete SDoH assessments to understand patients’ life context and barriers to care.
• Coach and prepare patients for appointments and conversations with providers.
• Identify and connect patients to internal and external resources based on individual needs.
• Escort patients during onsite appointments and take notes as needed.
• Collaborate with Dana‑Farber clinical teams to coordinate care and services.
• Facilitate scheduling of Interpreter Services for patient communication.

Skills

Bilingual ability

Customer service

Communication skills

Independent/work well in teams

Education

High School Diploma/GED

Bachelor’s degree preferred

Job description

Dana-Farber Cancer Institute in Boston is seeking a Patient Navigator to support adult oncology patients by coordinating care and addressing social determinants of health. The role involves working with multidisciplinary teams to connect patients with services and navigate barriers to timely care.

Partial remote work (3 days/week onsite) is available. Strong communication, cultural humility, and patient-centered care are essential; bilingual ability is preferred.