Hybrid Patient Growth & Experience Marketing Ops Specialist

Advanced Urgent Care & Occupational Medicine LLC; Brighton (CO); Hybrid; USD 32,000 - 45,000; Part time

Job summary

Advanced Urgent Care & Occupational Medicine LLC is seeking a Patient Experience & Growth Specialist to drive patient volume and deliver an exceptional patient journey across Advanced Urgent Care & Occupational Medicine and Platte River Medical Clinic. This hybrid role blends strategic patient communications, marketing, and operational data analysis.

You will evaluate patient workflows, monitor clinic metrics, manage digital channels, and leverage real-time data to identify opportunities to

Qualifications

• High school diploma or GED required; 5+ years in patient experience, healthcare marketing, or clinical workflow analysis is preferred.
• Specialized training in data analysis, marketing tools, compliance, and hybrid work adaptability is desirable.

Responsibilities

• Marketing, Patient Communications & Brand Presence: maintain website content, CMS updates, local listings, drive online bookings.
• Patient Messaging & Campaigns: design communications (emails, texts, signage) using Canva/Adobe; plan compliant SMS campaigns.
• Reputation & Sentiment Management: monitor reviews and respond in HIPAA-compliant manner; track sentiment trends.
• Outreach & Employer Services: support marketing for occupational medicine, employer clients, and community programs.
• Workflow Analysis, Operations & Systems: optimize front-desk and patient-flow, streamline scheduling and digital registration.
• Systems Support: troubleshoot scheduling and digital platforms; identify gaps and implement improvements.
• Standardization: develop front-end SOPs and scripts for consistent patient interactions.

Skills

Marketing strategy

Patient experience

Data analysis

Project management

Communication

Education

High school diploma or GED

Tools

WordPress CMS

Canva

Google Business Profile

Bulk SMS platforms

Job description

Advanced Urgent Care & Occupational Medicine LLC is seeking a Patient Experience & Growth Specialist to drive patient volume and deliver an exceptional patient journey across Advanced Urgent Care & Occupational Medicine and Platte River Medical Clinic. This hybrid role blends strategic patient communications, marketing, and operational data analysis.

You will evaluate patient workflows, monitor clinic metrics, manage digital channels, and leverage real-time data to identify opportunities to