Hybrid Patient Experience Coordinator – Scheduling & Care

Boston Children's Hospital; Boston (MA); Hybrid; USD 27.000 - 43.000; Vollzeit

Benefits dieser Stelle

Sign-on bonus

Zusammenfassung

Boston Children's Hospital seeks a Patient Experience Representative to support the Colorectal and Pelvic Malformation Center. The role blends front-desk patient care with administrative duties, including scheduling, care coordination, and billing-related tasks.

Position is hybrid (after training) at the Boston Longwood location, with duties spanning patient encounters, triage, and multi-disciplinary team collaboration. Level I/II compensation varies by experience.

Qualifikationen

• Level 1 requires 0–6 months of experience and a high school diploma or GED.
• Level 2 requires one year of experience and a high school diploma or GED.
• Strong customer service and scheduling skills are essential.

Aufgaben

• Greet, register, and direct patients; enroll in the portal.
• Schedule appointments and coordinate clinic flow.
• Check-in/check-out; process payments and deposits.
• Coordinate with providers; obtain authorizations and verifications.
• Support front desk and telephone operations; use hospital systems.
• Assist with care coordination and program operations.
• Support team training and process improvements.

Kenntnisse

Customer service

Scheduling

Clerical support

EMR experience

Microsoft Office

Front desk

Ausbildung

High school diploma or GED

Tools

Epic EMR

Billing systems

Jobbeschreibung

Boston Children's Hospital seeks a Patient Experience Representative to support the Colorectal and Pelvic Malformation Center. The role blends front-desk patient care with administrative duties, including scheduling, care coordination, and billing-related tasks.

Position is hybrid (after training) at the Boston Longwood location, with duties spanning patient encounters, triage, and multi-disciplinary team collaboration. Level I/II compensation varies by experience.