Hybrid Patch Management Analyst: Windows Updates & Compliance

HCLTech; Cary (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

HCLTech is seeking an L1 Patch Management Analyst in a hybrid role based in Cary, NC. You will drive day-to-day patch deployment across end-user devices, coordinating with helpdesk and users to minimize disruption while ensuring compliance.

Responsibilities include deploying patches via SCCM/Intune/WSUS, monitoring dashboards, handling remediation escalations to L2, and maintaining records in ITSM systems. A solid foundation in Windows patching and scripting helps success.

Qualifications

• Experience with OS patching and deployment using SCCM/Intune/WSUS.
• Ability to monitor and report patch compliance.
• Strong coordination with end-users and Helpdesk.
• Experience with ITSM tools (ServiceNow / Jira / Remedy).
• Basic scripting (PowerShell) for patch status queries.
• Familiarity with AD and Group Policy.
• Understanding of vulnerability scanning tools (Qualys/Nessus/Tenable).

Responsibilities

• Deploy OS (Windows 10/11) and third-party patches via SCCM/Intune/WSUS per schedule.
• Monitor patch compliance dashboards and generate daily/weekly reports.
• Identify non-compliant devices and initiate remediation or escalate to L2.
• Coordinate with end-users and helpdesk to schedule patch windows with minimal disruption.
• Maintain patch deployment records and update ITSM tickets accurately.
• Perform pre-patch and post-patch health checks on targeted endpoints.
• Assist in testing patches in a non-production environment before wide deployment.
• Follow patch management SOP, CAB process, and change management guidelines.
• Support vulnerability scan tool outputs and cross-reference with missing patches.
• Escalate failed deployments or zero-day situations to L2 promptly.

Skills

Windows patching basics

SCCM/MECM/Intune/WSUS

ITSM familiarity

AD/GP basics

PowerShell basics

Vulnerability scanners awareness

Dashboards & reports

On-call readiness

Communication skills

Time management

Tools

SCCM/MECM

Microsoft Intune

WSUS

ServiceNow

Jira

Remedy

Job description

HCLTech is seeking an L1 Patch Management Analyst in a hybrid role based in Cary, NC. You will drive day-to-day patch deployment across end-user devices, coordinating with helpdesk and users to minimize disruption while ensuring compliance.

Responsibilities include deploying patches via SCCM/Intune/WSUS, monitoring dashboards, handling remediation escalations to L2, and maintaining records in ITSM systems. A solid foundation in Windows patching and scripting helps success.