Hybrid Patch Coordinator - Windows OS & Security

SHI International Corp; New Jersey; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Vision

Dental

401(k)

Flexible spending account

Job summary

SHI International Corp. in Somerset, NJ seeks a Sr. IT Specialist - Patching Coordinator to own end-to-end Microsoft OS patching across enterprise endpoints and servers.

You will plan, test, approve, and deploy Patch Tuesday releases and out-of-band updates, coordinating with IT Operations, Infrastructure Engineering, Security, and business units to meet SLAs and compliance. You’ll drive patch lifecycle activities, pilot testing, risk assessment, documentation, and KPI reporting, while

Qualifications

• Bachelor’s degree or equivalent work experience.
• 10+ years of experience in IT Infrastructure and/or IT Operations.
• Strong knowledge of Microsoft Windows OS patching and related tools.
• Experience with ITIL-based change management.
• Ability to travel to SHI, Partner, and Customer Events.

Responsibilities

• Coordinate the full Microsoft OS patch lifecycle (identification, risk prioritization, testing, deployment).
• Maintain patch calendars aligned to Patch Tuesday and zero-day patch cycles.
• Ensure adherence to defined SLAs and compliance requirements.
• Partner with LOB application owners to define maintenance windows and testing requirements.
• Obtain business validation and sign-off prior to deployment.
• Communicate patch schedules, risks, and impacts to stakeholders.
• Act as the escalation point for business-impact-related patching concerns.
• Coordinate pilot deployments and structure testing activities.
• Ensure validation of critical business applications before release.
• Document testing outcomes and enforce go/no-go decisions.
• Manage patch-related change requests within ITSM platforms (ServiceNow).
• Coordinate phased patch deployment (Pilot, Pre-Production, Production).
• Ensure rollback and contingency planning is defined.
• Track patch compliance across endpoints and servers.
• Develop KPI dashboards and executive reporting.
• Support audit and regulatory requirements.
• Lead root cause analysis for patch failures.
• Drive remediation and continuous improvement initiatives.
• Partner with security teams for vulnerability remediation.
• Coordinate across IT Operations, Engineering, Security, and GCC teams.
• Support critical patching events, including after-hours deployments.
• Ensure alignment across all stakeholders for patch cycles.

Skills

Patch management

Stakeholder management

Project scheduling

ITIL processes

Change management

Communication

Risk assessment

Cross-functional collaboration

Reporting

Travel readiness

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Patch tooling

Job description

SHI International Corp. in Somerset, NJ seeks a Sr. IT Specialist - Patching Coordinator to own end-to-end Microsoft OS patching across enterprise endpoints and servers.

You will plan, test, approve, and deploy Patch Tuesday releases and out-of-band updates, coordinating with IT Operations, Infrastructure Engineering, Security, and business units to meet SLAs and compliance. You’ll drive patch lifecycle activities, pilot testing, risk assessment, documentation, and KPI reporting, while