Windows Patch Lead and Change Manager - Hybrid

SHI International Corp.; New Jersey; Hybrid; USD 70,000 - 90,000; Full time

Job summary

SHI International Corp. is seeking a Sr. IT Specialist - Patching Coordinator to lead end-to-end Microsoft OS patching across enterprise endpoints and servers.

You’ll serve as the central liaison among IT Operations, Infrastructure Engineering, Security, and business units to align patching with requirements, minimize risk, and meet SLAs. The role reports to the Somerset, NJ location on a hybrid basis, demanding strong coordination, testing, and governance of patch cycles with cross-functional

Qualifications

• Bachelor's degree or equivalent work experience.
• 10+ years in IT infrastructure/IT operations.
• Strong knowledge of Windows OS patching processes and tools.
• Excellent stakeholder management and cross-functional collaboration.
• Ability to communicate technical information to leadership.
• ITIL-based change management experience.

Responsibilities

• Coordinate the full Microsoft OS patch lifecycle (identification, risk prioritization, testing, deployment).
• Maintain patch calendars aligned to Patch Tuesday and zero-day patch cycles.
• Ensure adherence to SLAs and compliance requirements.
• Partner with LOBs to define maintenance windows and testing requirements; obtain business validation and sign-off.
• Coordinate pilot deployments and validate critical business applications before release.
• Document testing outcomes and enforce go/no-go decisions.
• Manage patch-related change requests in ITSM platforms and coordinate phased deployment.
• Track patch compliance and develop KPI dashboards for leadership.

Skills

Windows patching

Stakeholder mgmt

Project coordination

ITIL

Communication to leadership

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

SHI International Corp. is seeking a Sr. IT Specialist - Patching Coordinator to lead end-to-end Microsoft OS patching across enterprise endpoints and servers.

You’ll serve as the central liaison among IT Operations, Infrastructure Engineering, Security, and business units to align patching with requirements, minimize risk, and meet SLAs. The role reports to the Somerset, NJ location on a hybrid basis, demanding strong coordination, testing, and governance of patch cycles with cross-functional