Senior Patch Management Lead

SHI International; New Jersey; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K plan

Flexible spending

Job summary

SHI International in Somerset, NJ, is seeking a Sr. IT Specialist - Patching Coordinator to own end-to-end patching across enterprise endpoints and servers.

You will lead planning, testing, approval, and deployment of Microsoft Patch Tuesday releases and out-of-band updates in a hybrid work environment. The role requires 10+ years in IT infrastructure with deep Windows patching expertise, strong stakeholder engagement, and ITIL-change management experience.

Qualifications

• Bachelor's degree or equivalent work experience in IT infrastructure.
• 10+ years in IT operations or infrastructure with patch management.
• Strong knowledge of Windows OS patching processes and tools.
• Excellent stakeholder management and cross-functional collaboration.
• Familiarity with ITIL-based change management and ITSM.

Responsibilities

• Coordinate full Microsoft OS patch lifecycle across endpoints and servers.
• Lead patch testing, deployment planning, and go/no-go decisions.
• Maintain patch calendars aligned to Patch Tuesday/zero-day cycles.
• Create KPI dashboards and patch compliance reporting for leadership.
• Collaborate with IT Operations, Security, and GCC teams; manage after-hours events.

Skills

Windows OS patching

Cross-functional coordination

Stakeholder management

ITIL Change Management

Patch reporting

Communication to leadership

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

SHI International in Somerset, NJ, is seeking a Sr. IT Specialist - Patching Coordinator to own end-to-end patching across enterprise endpoints and servers.

You will lead planning, testing, approval, and deployment of Microsoft Patch Tuesday releases and out-of-band updates in a hybrid work environment. The role requires 10+ years in IT infrastructure with deep Windows patching expertise, strong stakeholder engagement, and ITIL-change management experience.